Extended Stay America Select Suites - Columbia - Gateway Drive

Business response:

Thank you for the feedback about your stay at our hotel. I apologize for our service not meeting your expectations. To make sure this does not happen again, I am actively working with our associates to improve our guest experience. I appreciate your comments as they will only help us improve, and I hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. I am very sorry you were not happy with our staff. I am working with my entire team to ensure our guests are treated with courtesy and respect. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Clyde, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It is great to know you enjoyed your stay as well as the cleanliness of our property. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Jez, thank you so much for the perfect rating of Extended Stay America. It is great to know you enjoyed your stay and our friendly service. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Marvin, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Maria went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. It is also nice to know you liked our refreshing property. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management 

Business response:

Michael, thank you for choosing to stay at Extended Stay America again. We are glad you had a wonderful time at our hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found our property refreshing, and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management