Extended Stay America Select Suites - Columbia - Gateway Drive

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Lamiyha, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Keona, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Derrick, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Nelson, thank you for being our guest and for posting your review. It is a pleasure to you had a wonderful stay and especially enjoyed our convenient location. Thank you once more for your review and we hope you will choose Extended Stay America again! Sincerely, Hotel Management 

Business response:

Alexandria, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. I apologize for our service not meeting your expectations. To make sure this does not happen again, I am actively working with our associates to improve our guest experience. I appreciate your comments as they will only help us improve, and I hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. I am very sorry you were not happy with our staff. I am working with my entire team to ensure our guests are treated with courtesy and respect. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management