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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK place to stay, needs some work, ok clean, A bit of riff raff weed smell in the hallways I guess non smoking doesn't count for weed...
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for not meeting all of your expectations and regret any inconvenience caused. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Bathroom floor had a what looked like someone had dropped a cigarette on it and it burned the flooring. Bathroom could have been cleaner. Everything else was ok.
Business response:
Thank you for taking the time to post a review. We are glad you were pleased with most aspects of your stay. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Friendly staff ,good property . Clean atmosphere .
Business response:
Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our well-kept property and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management
I checked in at 11pm. And the staff refused to give a late check out the following day. Plus there was no telephone in the room where you can contact the front desk. I had to use my cell phone, plus there is wooden floors there. No carpet
Business response:
Thank you for sharing your feedback. We are sorry we were unable to provide you with a late check-out and the inconvenience you had in your suite. We regret not meeting your expectations and hope to have a future opportunity to be of your service. Sincerely, Hotel Management
Nasty customer service Had a very bad experience with one front desk woman when I asked about the ice that had accumulated over the sidewalk. She was very nasty. Instead of her contacting the manager, she kept insisting that it was not her responsibility and that I should contact the general manager during the week. I expressed my concerned about falling outside where she continued her position on not being her responsability. Then she became real laud. And screamed at me. Will never be back. Felt very unconfortable after th... read more
Business response:
Thank you for reviewing your stay. We apologize for the unprofessional behavior of one of our associates. Please be assured, we will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery. We hope you will reconsider staying with us and allow us the opportunity to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,473 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.