Extended Stay America Select Suites - Columbia - Gateway Drive

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Nicholas, thank you for being our guest at Extended Stay America once again. We are glad to know you had a pleasant stay with us and were happy with our affordable rates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

William, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks so much for taking the time to write a review about your stay at Extended Stay America. It means a lot to know you and your 'best friend' had an enjoyable stay. Additionally, we are glad you found our suites with full-size refrigerators a benefit and convenience for safely storing your pet's food. We appreciate your business and hope you will visit again soon - and will bring your 'best friend', too! Sincerely, Hotel Management 

Business response:

James, please accept our sincere apologies for the issues you experienced in your rooms. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Amy, thank you for being our guest. We are pleased to know you were happy with our ideal location and that you found us to be a good value. However, we are sorry for the cleanliness issue you experienced in your initial room and for the service problem you had. Your feedback has been shared with the appropriate team so that we can better serve our future guests. Thanks again, and we look forward to your next visit so that we can provide you with an even better stay. Sincerely, Hotel Management 

Business response:

Omar, thank you for staying at Extended Stay America. Although it seems you had an overall pleasant time with us, we are sorry we missed meeting some of your expectations. Thanks again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. ​Sincerely, Hotel Management 

Business response:

Thanks for evaluating your visit to our hotel. We are sorry to know you couldn't take advantage of our breakfast offerings and that you weren't informed about our hotel policies. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management