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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Welcome to Extended Stay America Select Suites – Columbia – Gateway Drive. Our long-term hotel in Columbia is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Columbia offers a wide range of amenities including... read more
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall good. Front desk staff was very helpful in trying to get my parking pass printed from a local venue. Snack machine was full and had a nice variety of snacks. BUT towels were so scratchy they actually hurt you when you wiped. And the curtains hung directly over the air conditioner so that when they were closed, the air blew behind the curtains into the window and not in front of the window into the room. There were only four hangers, definitely not enough.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted you had an overall nice stay and that you liked the service provided by my team. However, I am sorry for any inconvenience you had while here. Your business is appreciated, and we look forward to hosting you back soon. Sincerely, Hotel Management
Had made reservation thru Expedia months in advance, but was called day of check in because hotel was overbooked- we were put in 4 single rooms instead of the 2 double rooms I had booked. No up charge, though. Can hear just about everything that goes on- not great insulation. Tub stopper did not work in 3 of the rooms.
Business response:
Jenny, thank you for staying with us. That being said, we are sorry that we failed to provide you with the room of your choice and for the noise and maintenance issue you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
This hotel was disappointing considering it is located in a corporate business park area. I thought the hotel would be nice, but it's just a run down hotel. Immediately walking in, you smell mildew and mold. It just smells old. The hallway was reminiscent of walking a hall in ghetto building in the police dramas with the yellow fluorescent lighting. Felt like I was on my way to a drug bust. This place needs a ton of updating and renovating. Not worth the price. Could've done better with a Motel 6.
Business response:
Thank you for your feedback. We strive to deliver a clean and comfortable accommodation for all our guests and it is disheartening to see we did not live up to our standard. What you experienced is not typical, and we are taking corrective steps with our housekeeping and maintenance team to upkeep our facilities. Once again, we are sorry for the problems you encountered and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Beware! We arrived around 1am after driving for many hours to find the front door locked. We had to call from the provided phone by the front door to have someone let us in. No one answered until we rang at least a dozen times. When the attendant finally answered we were told that there were no reservations but when I said I had a confirmation number she agreed to come to the door to let us in. When she got to the front door, she slipped a key card through a crack to us and said to open the door with it because the door was ... read more
Business response:
Becky, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We also appreciate you bringing the maintenance issue you had with the front door and rest assure that corrective measures have been taken. We obviousl... read more
Training Facility was nice. Bed a little firm. Need a bigger trash can in the room. Room was spacious. Nice selection of tv channels. Staff was very friendly and welcoming. Good location. Within 15 minutes of new numerous shopping and dining venues.
Business response:
Liz, thank you for being our guest at Extended Stay America. We are pleased to read you liked our courteous service provided by our staff and our convenient location was close to many places of your interests. Thanks once more for your feedback, and we hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
I was back home. Back home. Between DC and Baltimore nice location.
Business response:
Thanks for the 5-star review of Extended Stay America. We are thrilled to know you had a relaxing stay with us and that you found our ideal location perfect for your needs. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management
Excellent stay with a quiet and safe environment. Rooms are clean with enough space. The staff quickly fix any problems with the room or service.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Moona, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 4.1 star rating with 840 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.