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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Patricia, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Taylor and Sharice at the front desk were amazing- friendly, professional, and helpful. The hotel however was not the cleanest and had a weird smell.
Business response:
Thank you for the review of your visit to our hotel. We are happy to know you liked the service provided by Taylor and Sharice, and will be sure to share your compliments with them. However, we are sorry for the cleanliness issues you had and the inconvenience it caused. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Hote was overbooked although we got our rooms. First room we went to was already occupied. Facilities are run down. Bathroom wasn’t very clean, there was hair and stubble all around the sink. It has a full kitchen but you have to get any dishes you want from the front desk. Fitness room is a joke.
Business response:
Jamie, thank you for being our guest. We are sorry for the issues you encountered during your stay in regards to your room. We have made a note of your feedback and have shared it with the appropriate team so that we can enhance our future guest's experience. We appreciate your business and hope to have an opportunity of hosting you back for an even better experience. Sincerely, Hotel Management
Just for one night, was ok. Nice staff. Fast check-in.
Business response:
Bel, thank you for choosing the Extended Stay America for your overnight stay. We are glad to know you had a comfortable stay and that you were impressed with our associates. We will be sure to share your compliments with them and look forward to your next visit. Sincerely, Hotel Management
The property is a short drive to local eateries and the hotel staff are friendly. The property stated its smoke free, but cigraette smoke was noted.
Business response:
Thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. On a positive note, we are happy you liked our service and location. We hope to welcome you back in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
You’ll get your $ Worth! Room had a cigarette smoke odor. No coffee maker. Otherwise, was clean.
Business response:
Craig, thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management
It is remote to all making it very quiet. They served coffee, tea and hot chocolate with hotel portion nature bars, of one variety at all but one morning out of 5. It was far from the expectations of a Continental Breakfast as listed. There was no option in the way of vending machines. It rained for our entire stay giving the room with A/C running most of the time an odor. Asking for extra pillows at the desk was denied, but running into the service person on our floor later yielded 2 which we both needed. The room, bedding ... read more
Business response:
Adrienne, thank you for taking the time to give us your feedback. We are happy your overall experience was enjoyable, but we are sorry for not meeting some of your expectations and for any inconvenience caused. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,473 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.