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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was nice. I check in about 1am the night of my stay.. the person at the front desk didn’t speak English at all, which is not his fault. Just don’t know why the hotel would have him there by himself with the language barrier, and not having another there to assist. This was an issue because I had a night added (the day before, since I arrived prior to the current days Check-in time)to my reservation…. The next day k had the front desk calling me saying I had to come back (I was working at the time) and check In again. I... read more
Good
Business response:
Justin, thank you for choosing Extended Stay America and sharing your experience. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
There were issues where my reservation was canceled because our flight to BWI was delayed and we didn’t get to the hotel until after midnight. The next morning, Manager Ashley worked with Expedia to refund my money and create a new reservation. She was very helpful.
Bed was comfortable and room was a decent size. Kitchen was dated but clean and everything worked.
Business response:
Shawn, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our well-kept accommodations with comfortable beds and that you had a pleasant stay overall. However, we regret not meeting some of your expectations and appreciate you letting us know the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you once more for your kind review. Please come back and see us again ... read more
We just needed a place to sleep for a few hours. Driving up I-95 from Orlando. The room was just ok. Beds were comfortable but bathrooms we very outdated, looked worn and didn’t have a clean feeling. Even the table was very wobbly. We checked in about 10:30pm and we were on the road by 5:30am.
Business response:
Mary, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the maintenance issues that inconvenienced you. We will address this with our engineering team and make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Liked: The room was spacious. Suite size for the price of a room. Beds were comfortable. Disliked: The property as a whole is older, not that clean. The refrigerator was loud and sounded like someone was playing ping pong all night.
Business response:
Linda, thank you for being our guest. We are glad to read you had an overall pleasant visit and liked your room. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Room is clean, bed is comfy, and hotel is quite. Nice place, highly recommend for the price.
It was okay. They have fee parking which is good for me
Business response:
Nihal, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with most aspects of your stay and that you were able to take advantage of the free parking we offer. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.2 star rating with 1,404 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.