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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had an awesome stay! Only.things that turned me off the smell of weed in the lobby when i first arrived and although the property advertises its "smoke free" policy I would see people smoking just outside the doors and even had to continuously be woken up by the rooms next to me smoke detector because of people smoking in thier room.
I like the mini apartment concept, full fridge, stove, a little sitting sofa are however, the property is really outdated. No Covid restrictions in two equipment gym. Room was clean, but there was lots of long hair all over the countertops
Business response:
Jessica, thank you for taking the time to evaluate our hotel. We are glad you appreciated having the convenience of a kitchenette in your suite and that you had a pleasant stay overall. However, we apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future mo... read more
The suite was perfect. We used it to have a small “girls sleepover” and it was just what we needed.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel was nice. I check in about 1am the night of my stay.. the person at the front desk didn’t speak English at all, which is not his fault. Just don’t know why the hotel would have him there by himself with the language barrier, and not having another there to assist. This was an issue because I had a night added (the day before, since I arrived prior to the current days Check-in time)to my reservation…. The next day k had the front desk calling me saying I had to come back (I was working at the time) and check In again. I... read more
Good
Business response:
Justin, thank you for choosing Extended Stay America and sharing your experience. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
There were issues where my reservation was canceled because our flight to BWI was delayed and we didn’t get to the hotel until after midnight. The next morning, Manager Ashley worked with Expedia to refund my money and create a new reservation. She was very helpful.
Bed was comfortable and room was a decent size. Kitchen was dated but clean and everything worked.
Business response:
Shawn, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our well-kept accommodations with comfortable beds and that you had a pleasant stay overall. However, we regret not meeting some of your expectations and appreciate you letting us know the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you once more for your kind review. Please come back and see us again ... read more
We just needed a place to sleep for a few hours. Driving up I-95 from Orlando. The room was just ok. Beds were comfortable but bathrooms we very outdated, looked worn and didn’t have a clean feeling. Even the table was very wobbly. We checked in about 10:30pm and we were on the road by 5:30am.
Business response:
Mary, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the maintenance issues that inconvenienced you. We will address this with our engineering team and make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Never Again The desk clerk was professional & friendly which was appreciated. The room on the other hand was not clem and had a mildew smell. I'm not sure how with a clear conscience you can charge $264 for dirty, smelly, rundown room. I will not stay at an Extended Stay Hotel again.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,473 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.