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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and property was not clean. The whole hotel smelled like cigarettes. The sheets and towels were very dirty.
Business response:
Dear Sasha, We sincerely apologize for the condition of the room and property during your stay. A clean, fresh-smelling, and comfortable environment is our top priority, and we regret that we fell short in delivering that experience. Your concerns about the cigarette odor, as well as the condition of the sheets and towels, have been shared with our housekeeping team for immediate attention and corrective action. We appreciate your honesty, as it helps us improve. We hope to have the opportunity to welcome you back for a sign... read more
and Sean are terrible
Business response:
Dear Guest, We sincerely regret that your experience with our staff did not meet expectations. Providing professional and courteous service is a top priority, and we will address your concerns with our team to ensure all guests feel valued and respected. Your input is important to us, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Hotel Management
Jennifer and Sean are trash service...rude, unprofessional.
Business response:
Dear Guest, We regret to hear about your experience with our staff and take concerns about service very seriously. Professionalism and hospitality are our priorities, and we will address this matter with the team to ensure all guests receive the respectful and attentive service they deserve. Your input is invaluable in helping us improve, and we appreciate you sharing your experience. We hope to have the opportunity to provide you with a better stay. Sincerely, Hotel Management
Not enough towels and mattress on sofa was stained and disgusting.
Business response:
Dear Guest, We regret that the towel supply and sofa mattress condition did not meet your expectations. Guest comfort and cleanliness are our top priorities, and we will address these concerns with our housekeeping team to ensure improvements. If you ever need additional towels or have any issues during your stay, our front desk is always happy to assist. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Bed bugs My son got ate up by bed bugs we filed a claim still waiting for out come and when we tried to move rooms they said they didn’t have anymore
Business response:
Dear Chelsea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 837 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.