This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel front desk was blatantly not helpful. I had to stay there for 3 days in a room with bathroom that had no locks. The hotel staff just told me that they did not have any rooms with locks on their bathroom. Also, there was no manager to attend my concerns for 3 days during the weekend. Staying with kids, it was impossible to use the bathroom for 3 days.
Business response:
Dear Moses, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Room was not clean amenities not as advertised. Crumbs on counter in kitchen No trash can or bag stained torn lamp shades layers of dust everywhere
Business response:
Dear Doug, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you again for your feedback.Sincerely,Hotel Management
Horrible not what I expected No smoking area BUT STINKS so bad in the hallways. We choose the room for the kitchenet, no plates no soap no paper towels Dirty floors FOR ONE NIGHT AND I will never comeback that is for sure
Business response:
Dear julio, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described, and we apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the Farmers Branch area.Sincerely,Hotel ... read more
I booked this property for my son and daughter in law to stay in. They had their emotional support dog with them. The property states it pet friendly. They did not state that there was an extra pet fee until check in. Under state law facilities are not allowed to charge extra fees for emotional support dogs. We spoke to the manager the next day and we’re told that we would not get charged and that it would be taken care of. My daughter in law had all the legal paperwork for her dog as well. Well when I received my final bill... read more
Business response:
Larry, thank you for sharing the specifics of your visit. We regret your disappointment regarding the pool and apologize for the inconvenience you encountered due to the elevator being out of service. We will address this with the appropriate individuals and make sure this is resolved immediately. We will also address your comments regarding your experience at check-out with our front desk team and take action to ensure we are well-poised to serve you better. We hope you will give us a second chance to deliver the type of ex... read more
Call first to make sure pool and elevator work. No permit for the pool, so we couldn’t use it, which was our main reason for booking here with our kids. Muffins and granola bars for breakfast, so we didn’t go without. The elevator did not work, our refrigerator went out, but they did replace it quickly. I had trouble checking out, even after hotels.com had already fixed it on their end. Thankfully we were reimbursed for our early checkout.
Business response:
Larry, thank you for sharing the specifics of your visit. We regret your disappointment regarding the pool and apologize for the inconvenience you encountered due to the elevator being out of service. We will address this with the appropriate individuals and make sure this is resolved immediately. We will also address your comments regarding your experience at check-out with our front desk team and take action to ensure we are well-poised to serve you better. We hope you will give us a second chance to deliver the type of ex... read more
No elevator I have ms and there was no elevator. I was on the third floor had to walk it
Business response:
Roderick, thank you for being a guest and sharing your feedback. We sincerely apologize for disappointing you and for the concern you had regarding no elevator at our property. We regret the difficulties and inconvenience you faced and are grateful for your patience. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
I had to wait an hour for check in because all the systems were down. It was late and I was extremely tired. Employee did not want to call corporate to cancel my reservation so I was stuck waiting around. Also, the breakfast was not as advertised. The site and employee said it would be ready at 6. When I arrived at 6:30 it still wasn’t ready. So again, I waited around for my children’s sake and it was subpar. The only think put out was an oatmeal package to make in the microwave. That was it. Needless to say, I will not be r... read more
Business response:
Judy, thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Also, we are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist t... read more
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 841 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.