Extended Stay America Select Suites - Dallas - Farmers Branch

roderick 

on Expedia

3 years ago

No elevator I have ms and there was no elevator. I was on the third floor had to walk it 

Judy 

on Expedia

3 years ago

I had to wait an hour for check in because all the systems were down. It was late and I was extremely tired. Employee did not want to call corporate to cancel my reservation so I was stuck waiting around. Also, the breakfast was not as advertised. The site and employee said it would be ready at 6. When I arrived at 6:30 it still wasn’t ready. So again, I waited around for my children’s sake and it was subpar. The only think put out was an oatmeal package to make in the microwave. That was it. Needless to say, I will not be r... read more

Aimee 

on Expedia

3 years ago

I called ahead and let the hotel know that I would be checking in at 3AM. I was told that was no problem and the lady asked me my name and confirmed my reservation and said that she’d leave a note for the person on the next shift. When I arrived at the hotel, I was told that they don’t check anyone in after midnight. I said that I had paid for a room and I wouldn’t be leaving without one. She called her manager and her manager said that they could not access their systems that they need to check me in and she turned me away.... read more

Xenia 

on Expedia

3 years ago

There was store close by 

Anonymous 

on Expedia

3 years ago

Horrible Staff The staff was very rude. They were very uninformative. I was charged 3 different times (1 by hotels.com and twice by this hotel) when I asked why she was like it was because of your deposit and pet fees but I wouldn't worry about it because it looks like the girl who checked you in shortchanged the hotel not you. Like she didn't even care for my concerns. I will not ever stay here again. 

Anonymous 

on Expedia

4 years ago

La reservación que isimos no la cancelaron y no fueron capas de llamarnos necesito que regresen el dinero 

Anonymous 

on Expedia

4 years ago

This was a difficult review to know how to write...I'm not even sure if it was Travelocity or the Hotel, but when we arrived the hotel was overbooked even though we had made reservations 2 weeks prior. The Staff person did not know how to help us. I had to ask to speak to a manager, who eventually did call the front desk and talk to me on the phone. Between the District Manager and Travelocity's Chat Help Line, we were able to be redirected to another Extended Stay 10 miles away. It turned out fine, but the whole fiasco tack... read more

Anonymous 

on Expedia

4 years ago

Even though the room was very good and clean to be a two stars hotel, the staff was the worst I ever seen. We were supposed to spent 3 nights but it finally was 1 because we had to get out of there the 2nd day. The fire alarm of the room turned on and the sole lady that was working in the hotel didn't know how to handle the situation, there wasn't any other room avalable and we had to leave at midnight. The noise was deafening. A million of fire trucks and polices arrived to the hotel.... It was like a horror movie. The wors... read more