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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this property for my son and daughter in law to stay in. They had their emotional support dog with them. The property states it pet friendly. They did not state that there was an extra pet fee until check in. Under state law facilities are not allowed to charge extra fees for emotional support dogs. We spoke to the manager the next day and we’re told that we would not get charged and that it would be taken care of. My daughter in law had all the legal paperwork for her dog as well. Well when I received my final bill... read more
Business response:
Larry, thank you for sharing the specifics of your visit. We regret your disappointment regarding the pool and apologize for the inconvenience you encountered due to the elevator being out of service. We will address this with the appropriate individuals and make sure this is resolved immediately. We will also address your comments regarding your experience at check-out with our front desk team and take action to ensure we are well-poised to serve you better. We hope you will give us a second chance to deliver the type of ex... read more
Call first to make sure pool and elevator work. No permit for the pool, so we couldn’t use it, which was our main reason for booking here with our kids. Muffins and granola bars for breakfast, so we didn’t go without. The elevator did not work, our refrigerator went out, but they did replace it quickly. I had trouble checking out, even after hotels.com had already fixed it on their end. Thankfully we were reimbursed for our early checkout.
Business response:
Larry, thank you for sharing the specifics of your visit. We regret your disappointment regarding the pool and apologize for the inconvenience you encountered due to the elevator being out of service. We will address this with the appropriate individuals and make sure this is resolved immediately. We will also address your comments regarding your experience at check-out with our front desk team and take action to ensure we are well-poised to serve you better. We hope you will give us a second chance to deliver the type of ex... read more
No elevator I have ms and there was no elevator. I was on the third floor had to walk it
Business response:
Roderick, thank you for being a guest and sharing your feedback. We sincerely apologize for disappointing you and for the concern you had regarding no elevator at our property. We regret the difficulties and inconvenience you faced and are grateful for your patience. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
I had to wait an hour for check in because all the systems were down. It was late and I was extremely tired. Employee did not want to call corporate to cancel my reservation so I was stuck waiting around. Also, the breakfast was not as advertised. The site and employee said it would be ready at 6. When I arrived at 6:30 it still wasn’t ready. So again, I waited around for my children’s sake and it was subpar. The only think put out was an oatmeal package to make in the microwave. That was it. Needless to say, I will not be r... read more
Business response:
Judy, thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Also, we are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist t... read more
I called ahead and let the hotel know that I would be checking in at 3AM. I was told that was no problem and the lady asked me my name and confirmed my reservation and said that she’d leave a note for the person on the next shift. When I arrived at the hotel, I was told that they don’t check anyone in after midnight. I said that I had paid for a room and I wouldn’t be leaving without one. She called her manager and her manager said that they could not access their systems that they need to check me in and she turned me away.... read more
Business response:
Aimee, thank you for your candid evaluation. We are sorry to learn that we were not able to accommodate you and apologize for the inconvenience this caused. Please allow us some time to review this with our team to make sure we are well-poised to serve you better. We are also sorry about your additional concerns. We will review this appropriately and make sure this is resolved immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management
There was store close by
Business response:
Xenia, even though the rating given does not reflect your generous compliments, we are glad you enjoyed our convenient location. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to Dallas. Sincerely, Hotel Management
Horrible Staff The staff was very rude. They were very uninformative. I was charged 3 different times (1 by hotels.com and twice by this hotel) when I asked why she was like it was because of your deposit and pet fees but I wouldn't worry about it because it looks like the girl who checked you in shortchanged the hotel not you. Like she didn't even care for my concerns. I will not ever stay here again.
Business response:
Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the poor service you received. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid review, and we hope to welcome you back soon. Sincerely, Hotel Management
La reservación que isimos no la cancelaron y no fueron capas de llamarnos necesito que regresen el dinero
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your review. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 837 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.