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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called ahead and let the hotel know that I would be checking in at 3AM. I was told that was no problem and the lady asked me my name and confirmed my reservation and said that she’d leave a note for the person on the next shift. When I arrived at the hotel, I was told that they don’t check anyone in after midnight. I said that I had paid for a room and I wouldn’t be leaving without one. She called her manager and her manager said that they could not access their systems that they need to check me in and she turned me away.... read more
Business response:
Aimee, thank you for your candid evaluation. We are sorry to learn that we were not able to accommodate you and apologize for the inconvenience this caused. Please allow us some time to review this with our team to make sure we are well-poised to serve you better. We are also sorry about your additional concerns. We will review this appropriately and make sure this is resolved immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management
There was store close by
Business response:
Xenia, even though the rating given does not reflect your generous compliments, we are glad you enjoyed our convenient location. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to Dallas. Sincerely, Hotel Management
Horrible Staff The staff was very rude. They were very uninformative. I was charged 3 different times (1 by hotels.com and twice by this hotel) when I asked why she was like it was because of your deposit and pet fees but I wouldn't worry about it because it looks like the girl who checked you in shortchanged the hotel not you. Like she didn't even care for my concerns. I will not ever stay here again.
Business response:
Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the poor service you received. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid review, and we hope to welcome you back soon. Sincerely, Hotel Management
La reservación que isimos no la cancelaron y no fueron capas de llamarnos necesito que regresen el dinero
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your review. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This was a difficult review to know how to write...I'm not even sure if it was Travelocity or the Hotel, but when we arrived the hotel was overbooked even though we had made reservations 2 weeks prior. The Staff person did not know how to help us. I had to ask to speak to a manager, who eventually did call the front desk and talk to me on the phone. Between the District Manager and Travelocity's Chat Help Line, we were able to be redirected to another Extended Stay 10 miles away. It turned out fine, but the whole fiasco tack... read more
Business response:
Thank you for sparing some time to post your experience. We are very sorry to know about the predicament you had with your reservation upon check-in. We regret being unable to accommodate you this time. We hope you will allow us to host you in the near future. Sincerely, Hotel Management
Even though the room was very good and clean to be a two stars hotel, the staff was the worst I ever seen. We were supposed to spent 3 nights but it finally was 1 because we had to get out of there the 2nd day. The fire alarm of the room turned on and the sole lady that was working in the hotel didn't know how to handle the situation, there wasn't any other room avalable and we had to leave at midnight. The noise was deafening. A million of fire trucks and polices arrived to the hotel.... It was like a horror movie. The wors... read more
Business response:
Thank you for staying at our hotel. We are very sorry your stay was disturbed due to the disturbance caused by the fire alarm going off. We also apologize that one of our associates was not able to handle the situation appropriately. We will review this with our team to ensure such issues are not repeated. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
The staff was horrible and they wouldn’t let me check in
Business response:
Please accept our apologies for the issues you encountered at our front desk. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional service to all of our guests. Please know that this will be addressed. We would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
The odor in the kitchenette was unbearable. Thank God I had lysol with me. This hotel/rooms had way to many issues to list. I paid way to much for the service and conditions of this hotel. I WILL NEVER USE EXTENDED STAY EVER AGAIN.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We value your feedback and will share it appropriately as we are always looking for ways to improve our guest experience. We hope you will accept our apologies and reconsider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 841 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.