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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On Expedia the ad mentioned a continental breakfast. There was only coffee and some bagged muffins available. The property was deplorable.
Business response:
We are sorry our complimentary breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future choices. Thank you for your review, and please consider staying with us again. Sincerely, Hotel Management
I tried to cancel before 6pm
Business response:
Jeni, thank you for the feedback. We regret the difficulties you had while canceling your third-party reservation. We can understand your disappointment and hope to have an opportunity to see you soon. Sincerely, Hotel Management
The staff was rude and try to give us a bad room then told us we would have to pay to get another room and I told her I was not paying when it was there fault.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
Do not stay here! First of all, I paid for the room through Expedia days before getting there. Once arriving to the property they said my room wasn’t available, I asked if they could give me then another one. They did but the front desk lady said I was gonna be charged for the difference, which I don’t understand first why they didn’t have my room. I refused to pay extra and they said to talk to the manager the next Morning to have extra charges remove from my ACCT. The next Morning they accused me of not paying for the nigh... read more
Business response:
Carly, thank you for being our guest. We are sorry for the reservation issue you experienced and regret the inconvenience caused. Moreover, we apologize this was not handled correctly by our front desk associates. We will share your feedback with the appropriate individuals to ensure this does not repeat going forward. We also regret our grab-and-go breakfast was not to your liking. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel... read more
Room not the best. The front desk service was horrible.
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. We also apologize for not meeting your expectations with the room and regret the inconvenience caused. Thank you again, and we look forward to having another opportunity to serve you and prove that we are passionate about providi... read more
The property did have a refrigerator and microwave, however, the carpet had an appearance of being clean but the carpet was sticky and carried an odor. I brought and sprayed an entire can of Lysol disinfectant on everything to help control the musty smell. I paid the daily cleaning fee and my room was only cleaned once after I requested. The hallway trash needing dumping all weekend and no one took it til Monday.
Business response:
Thank you for staying with us and for writing a review. We apologize for the housekeeping issues you experienced during your stay. We have inspection procedures in place to make sure that this does not happen; therefore, we are disappointed if there were some missed steps. We have shared your comments with our housekeeping department to investigate this issue and make changes so that this does not happen again. Thank you for being our guest, and we hope that you will give us a chance to redeem ourselves on a future visit. Si... read more
Dirty towels in bathroom, trash overflowing in hall way.
Business response:
Thank you for choosing our hotel. We apologize for the housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 837 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.