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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The staff was professional and friendly. The room we stayed in was not guest clean. I didn’t want to walk in the floor without shoes. There was barely any toilet paper on the partial roll and no back up. The entire hotel had a bad smell, our room and floor were no exception. I will not stay here again.
Business response:
Monica, thank you for your review. Although you were pleased with our courteous associates, we apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you de... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
The room was not clean, it was disgusting. There were stains in the pillow and bed. There were hair follicles underneath blanket. The bathroom was clogged up. It was a disgusting experience and because of my horrible and experience and how much I hated what happened. I will never book with expedia again. I will be sure to tell my friends and family about the experience. It was horrible. The lobby was not even cleaned when you walked in and the place smelt moldy.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, well-maintained accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will reconsider returning so we can make it up to you. Sincerely, Hotel Management
On Expedia the ad mentioned a continental breakfast. There was only coffee and some bagged muffins available. The property was deplorable.
Business response:
We are sorry our complimentary breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future choices. Thank you for your review, and please consider staying with us again. Sincerely, Hotel Management
I tried to cancel before 6pm
Business response:
Jeni, thank you for the feedback. We regret the difficulties you had while canceling your third-party reservation. We can understand your disappointment and hope to have an opportunity to see you soon. Sincerely, Hotel Management
The staff was rude and try to give us a bad room then told us we would have to pay to get another room and I told her I was not paying when it was there fault.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
Do not stay here! First of all, I paid for the room through Expedia days before getting there. Once arriving to the property they said my room wasn’t available, I asked if they could give me then another one. They did but the front desk lady said I was gonna be charged for the difference, which I don’t understand first why they didn’t have my room. I refused to pay extra and they said to talk to the manager the next Morning to have extra charges remove from my ACCT. The next Morning they accused me of not paying for the nigh... read more
Business response:
Carly, thank you for being our guest. We are sorry for the reservation issue you experienced and regret the inconvenience caused. Moreover, we apologize this was not handled correctly by our front desk associates. We will share your feedback with the appropriate individuals to ensure this does not repeat going forward. We also regret our grab-and-go breakfast was not to your liking. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel... read more
Room not the best. The front desk service was horrible.
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. We also apologize for not meeting your expectations with the room and regret the inconvenience caused. Thank you again, and we look forward to having another opportunity to serve you and prove that we are passionate about providi... read more
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 841 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.