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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was horrible and they wouldn’t let me check in
Business response:
Please accept our apologies for the issues you encountered at our front desk. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional service to all of our guests. Please know that this will be addressed. We would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
The odor in the kitchenette was unbearable. Thank God I had lysol with me. This hotel/rooms had way to many issues to list. I paid way to much for the service and conditions of this hotel. I WILL NEVER USE EXTENDED STAY EVER AGAIN.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We value your feedback and will share it appropriately as we are always looking for ways to improve our guest experience. We hope you will accept our apologies and reconsider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The staff was professional and friendly. The room we stayed in was not guest clean. I didn’t want to walk in the floor without shoes. There was barely any toilet paper on the partial roll and no back up. The entire hotel had a bad smell, our room and floor were no exception. I will not stay here again.
Business response:
Monica, thank you for your review. Although you were pleased with our courteous associates, we apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you de... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
The room was not clean, it was disgusting. There were stains in the pillow and bed. There were hair follicles underneath blanket. The bathroom was clogged up. It was a disgusting experience and because of my horrible and experience and how much I hated what happened. I will never book with expedia again. I will be sure to tell my friends and family about the experience. It was horrible. The lobby was not even cleaned when you walked in and the place smelt moldy.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, well-maintained accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will reconsider returning so we can make it up to you. Sincerely, Hotel Management
On Expedia the ad mentioned a continental breakfast. There was only coffee and some bagged muffins available. The property was deplorable.
Business response:
We are sorry our complimentary breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future choices. Thank you for your review, and please consider staying with us again. Sincerely, Hotel Management
I tried to cancel before 6pm
Business response:
Jeni, thank you for the feedback. We regret the difficulties you had while canceling your third-party reservation. We can understand your disappointment and hope to have an opportunity to see you soon. Sincerely, Hotel Management
The staff was rude and try to give us a bad room then told us we would have to pay to get another room and I told her I was not paying when it was there fault.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 856 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.