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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unique?
Business response:
Dear Brice, Thank you for taking the time to share your feedback with us. We apologize if your stay didn't meet your expectations. We always aim to provide every guest with the excellent experience expected of us, and we're sorry if we fell short in that regard. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Booked Unavailable Room Some how I was able to book and pay for a room that was not available and didn't know until I arrived. Very frustrating and inconvenient.
Business response:
Dear Dezmond, We apologize for the reservation issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests and will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management
We chose this place because it had a kitchen. It does, but has nothing in it. We asked for a pot and utensils every day during our 4 day stay and the staff always said we wish bring it within an hour. We never received anyone. The entire place smells like weed. The first room we were given had a disassembled stove, running water that could not be turned off and the fan was falling in the bathroom. Staff actually asked if we could wIt to have it fixed in the morning. After a 10 minute debate, they finally gave us a new room. ... read more
Business response:
Dear sung ming, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. This is not up to our standards, and we are disappointed that this was your experience. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Business response:
I am so sorry about the experience you had at the hotel. Please accept my sincerest apologies. I will definitely look into the issue that you had at the hotel.
The hotel front desk was blatantly not helpful. I had to stay there for 3 days in a room with bathroom that had no locks. The hotel staff just told me that they did not have any rooms with locks on their bathroom. Also, there was no manager to attend my concerns for 3 days during the weekend. Staying with kids, it was impossible to use the bathroom for 3 days.
Business response:
Dear Moses, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Room was not clean amenities not as advertised. Crumbs on counter in kitchen No trash can or bag stained torn lamp shades layers of dust everywhere
Business response:
Dear Doug, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 838 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.