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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not enough towels and mattress on sofa was stained and disgusting.
Business response:
Dear Guest, We regret that the towel supply and sofa mattress condition did not meet your expectations. Guest comfort and cleanliness are our top priorities, and we will address these concerns with our housekeeping team to ensure improvements. If you ever need additional towels or have any issues during your stay, our front desk is always happy to assist. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Bed bugs My son got ate up by bed bugs we filed a claim still waiting for out come and when we tried to move rooms they said they didn’t have anymore
Business response:
Dear Chelsea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Unique?
Business response:
Dear Brice, Thank you for taking the time to share your feedback with us. We apologize if your stay didn't meet your expectations. We always aim to provide every guest with the excellent experience expected of us, and we're sorry if we fell short in that regard. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Booked Unavailable Room Some how I was able to book and pay for a room that was not available and didn't know until I arrived. Very frustrating and inconvenient.
Business response:
Dear Dezmond, We apologize for the reservation issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests and will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 858 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.