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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty towels in bathroom, trash overflowing in hall way.
Business response:
Thank you for choosing our hotel. We apologize for the housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Location was perfect. Never again: no towels or bedding for fold out couch. Mgmt response: “next time you should call ahead....we have to wash the sheets”. This at a 5pm check in when check out is at 11 am. No soap or shampoo in the bath.
Business response:
Thank you for taking the time to review your experience. We are sorry for the disappointing stay and for the service issues you experienced. Your comments have been shared with the appropriate team to ensure a better experience going forward. Toiletries are available at the front desk and complimentary. We also understand your disappointment when you realized the sofa bed in your suite was not made up with linens. Due to various local city /health dept. codes, the couch is not made up in advance and must be made at the time ... read more
They had the nifgt sh8ft laundry person working the front desk and didn't know what she was doing. The night shift jeed more training
Business response:
We appreciate your candid comments about your visit to our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel M... read more
We arrived later than expected because of a car wreck. Only one attend
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very dirty all around from the bathroom to the crusty lobby to the courtains that block the ac unit so your room is hot all day !!
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the appropriate departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
My problem is with Expedia. I reserved a room online at about 11:00pm mst. because of flight delays and weather at DFW int. my wife and daughter missed their connecting flight to Denver. On the computer it said "Your all set and the hotel staff is expecting you." But when my wife got to the hotel the front desk lady said there was no record of the reservation and needed another credit card to make the reservation. I called Expedia customer service and they said sorry the computers haven't updated yet there is nothing we can ... read more
Business response:
Dear David, we are so sorry to learn of the troubles you experienced trying to make reservations at our hotel. Please continue to reach out to the booking agent used. We are confident they can assist you further and work out any lingering concerns. In the meantime, we hope you will consider our hotel for any future travels to the area. We promise to make you feel right at home. Sincerely, Hotel Management
Terrible service. Need better management and the front desk was rude
Business response:
Thank you for your most sincere review regarding your stay with us. We're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
They say they have a pet policy. I even called ahead before booking to confirm dogs were allowed. They assured me they were for a fee. I booked it, and upon arrival they lady said our dog was too big. He measured 30” tall and 32” long. Weighs 51 lbs. the clerk told us we had to leave and threatened to call the police because she already called the police on the previous customer who had a dog as well. I read their pet policy and our pet met their criteria for accepted pets. Had to find another room somewhere else and won’t g... read more
Business response:
We appreciate you being our guest recently and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. Please know, weight and size restrictions also apply. Our policy is available on our website and should have also been communicated during your reservation confirmation. We are sorry for the issues you faced during check-in. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
I couldn’t tell you much about the property other than the fact that I booked two rooms earlier in the day and then they gave those rooms away before I could check in. N/A
Business response:
We are sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 838 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.