Extended Stay America Select Suites - Dallas - Farmers Branch

ms.tlouise 

on Expedia

11 years ago

farmers branch EVERYTHING you think it is The place smells like a 3rd world country, the staff treat guests similar to the guards treat inmates in county jail and the elevator will not open on the second or third floors.gate this Locatin police are bored and nosy. 

Charles 

on Expedia

11 years ago

Nice Staff Poor Hotel I would like to start by saying the staff were friendly and did try to help... I had reserved a non-smoking room, the room I was given smelled so bad from smoke that my children had a hard time breathing, I requested another room and was given keys but the door wouldn't open. After several trips to the front desk the maintenance man came up to replace the batteries, when this didn’t work I was informed that the hotel was booked and that they would try another hotel. The staff attempted several hotels bu... read more

Majorie 

on Expedia

11 years ago

Please Do Not Extend your stay at Extended Stay! First of all, Dallas and surrounding areas was like, seriously booked for the weekend. I booked this hotel on Thursday through Expedia. Confirmation and all........... Well, while we were at the lake Saturday evening for our family event, I get a call from the hotel saying they were booked and didn't have a room for us. How does that happen? We had a booked and paid room! She claimed she called around to their sister hotels and no one else had a room either. Yeah, duh, you thi... read more

Cassie 

on Expedia

11 years ago

WORST STAY EVER! Please read! Be warned: We arrived 15 minutes before check in and they made us wait in the lobby until 3pm exactly... for no reason! The rooms were already available! The room was hot despite turning the air to the lowest setting. When we tried to take a shower the water was cold. At first we called the front desk to see what they could do but they said they had a lot of guests arriving so there was nothing they could do at the time. Then we walked to the desk and asked to be moved to another room but she sa... read more

antonio 

on Expedia

12 years ago

Bad hotel It was horrible. I reserved a non-smoking room and they gave me a smoking room. 

Doug 

on Expedia

13 years ago

Three days for the price of four? I paid for 4 nights April 23rd, 24th, 25th, 26th. The man at the counter said I would have to pay for another night if I didn't pay to stay Thursday night and not only that, I would have to pay full price for the room. You can see in your records that I had to stay at another hotel for Thursday the 26th. I know this is not your fault - sometimes there is someone else that causes the problem. I will be working in Frisco, TX for the next few months so I am planning to use your services for tha... read more

Richard 

on Expedia

15 years ago

Sorry staff The girl behind the desk walked barefoot to help me get my door to open. We asked for 3 extra pillows. We were given 1. She said there were no more pillows available. I find that hard to believe in a motel that size. She did not greet us. The motel itself looked very nice on the outside but was like any other old Motel 6 on the inside. 

Anonymous 

on Expedia

15 years ago

It was ok Staff was not professional. Not customer friendly.