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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was broken. No staff to bring up silverware or sheets. Had to walk 3 stories for anything i needed.
Business response:
Please accept our sincerest apologies for the inconvenience caused due to our kitchenware policy and regret the service issue you encountered. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Texas storm will nearly shut this place down A normal Texas 'duster' came through. After checking in, I found out, elevatir was down. After getting comfortable, No Wifi. ...and you still charge full price for a room... Best answer I received from anyone, was "They're working on it." ...for 2 days... So, I left.
The property itself was ok, the staff on the other hand was VERY rude. I wasn't able to check in until almost 5pm even though they say early check-in is available.(I asked if I could do early check-in which is a charge for being earlier then 3pm which I was ok with and was told they can't because "it's not ready and I should go a kill time until it was")When I attempted to check in at 11am they told me the room would need to be cleaned, I assumed it wouldn't take long so I came back around 1:30pm and still not ready, check-i... read more
Business response:
Mike, we cannot apologize enough for the poor service you received during your stay with us and truly regret your room was not ready upon arrival. We understand the frustration having to wait until your room was made available to you. We are reviewing this situation to see what went wrong so that no future guests encounter a similar issue. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
There was NO AC unit working and refused to change my room and give me a refund.
I waited for an hour for someone to show up at the front desk to check me in. I phoned reservations and they were unable to contact anyone at the hotel. Very very very bad experience!!! Do not waste your money!!!
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Doors were locked. No biggie. Another guest let me in. Front desk, understandably was peeved. She got me checked in and i went up and to sleep. Someone had left a bag of trash by the door to my room. The coverlet was full covered in some kind of hair. I have bad allergies- i had to strip it from the bed and go back to sleep just to breathe. Left the hotel before 9 am and was slapped with a $250 undeclared pet fee 2 hours after i left. I was never reached out to by the front desk. My card company has declined the charge ( tha... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
She make me sign a paper in the check in then she charged me $56 when I checked out And when I checked my account I find out she charged me $56 extra I returned to the hotel. Then She refund the money to me and she gave me copy of the refund after i told her I took pictures of the room I did not do any thing because she gave me list of how much they charge if something missing from the room
Business response:
Thank you for being our guest. We're sorry that one of our team members charged something extra than your bill, but it is good to know that it was resolved to your satisfaction. We hope this unfortunate situation will not prevent you from staying with us in the future, and that you will give us another opportunity to provide the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 841 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.