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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poorly managed rundown property. Staff is unprofessional. Hotel/rooms dirty. Elevator broken. Smell of garbage and smoke throughout hotel and room. Awful experience and property. Use caution before booking.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your review and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
We payed full price for 2 rooms for 2 nights and get use of FULL amenities. The elevator didn’t work so we had to pack all of our bags up 2 flights of stairs. The pool was closed and it is the beginning of summer. My kids were excited about getting in the pool and they weren’t able to. Our room keys kept deactivating every couple of hours seem like.
Business response:
Howard, thank you for taking the time to review your stay. We apologize for the inconvenience you had due to the lack of elevator and pool service while you were here and the trouble you had due to the keycard of your room. Please be assured that we have discussed your feedback with the appropriate teams to make sure future guests do not encounter the same problems. We hope you will consider giving us a second chance the next time you are in Farmers Branch. Sincerely, Hotel Management
Elevator was broken. No staff to bring up silverware or sheets. Had to walk 3 stories for anything i needed.
Business response:
Please accept our sincerest apologies for the inconvenience caused due to our kitchenware policy and regret the service issue you encountered. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Texas storm will nearly shut this place down A normal Texas 'duster' came through. After checking in, I found out, elevatir was down. After getting comfortable, No Wifi. ...and you still charge full price for a room... Best answer I received from anyone, was "They're working on it." ...for 2 days... So, I left.
The property itself was ok, the staff on the other hand was VERY rude. I wasn't able to check in until almost 5pm even though they say early check-in is available.(I asked if I could do early check-in which is a charge for being earlier then 3pm which I was ok with and was told they can't because "it's not ready and I should go a kill time until it was")When I attempted to check in at 11am they told me the room would need to be cleaned, I assumed it wouldn't take long so I came back around 1:30pm and still not ready, check-i... read more
Business response:
Mike, we cannot apologize enough for the poor service you received during your stay with us and truly regret your room was not ready upon arrival. We understand the frustration having to wait until your room was made available to you. We are reviewing this situation to see what went wrong so that no future guests encounter a similar issue. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 838 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.