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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty all around from the bathroom to the crusty lobby to the courtains that block the ac unit so your room is hot all day !!
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the appropriate departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
My problem is with Expedia. I reserved a room online at about 11:00pm mst. because of flight delays and weather at DFW int. my wife and daughter missed their connecting flight to Denver. On the computer it said "Your all set and the hotel staff is expecting you." But when my wife got to the hotel the front desk lady said there was no record of the reservation and needed another credit card to make the reservation. I called Expedia customer service and they said sorry the computers haven't updated yet there is nothing we can ... read more
Business response:
Dear David, we are so sorry to learn of the troubles you experienced trying to make reservations at our hotel. Please continue to reach out to the booking agent used. We are confident they can assist you further and work out any lingering concerns. In the meantime, we hope you will consider our hotel for any future travels to the area. We promise to make you feel right at home. Sincerely, Hotel Management
Terrible service. Need better management and the front desk was rude
Business response:
Thank you for your most sincere review regarding your stay with us. We're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
They say they have a pet policy. I even called ahead before booking to confirm dogs were allowed. They assured me they were for a fee. I booked it, and upon arrival they lady said our dog was too big. He measured 30” tall and 32” long. Weighs 51 lbs. the clerk told us we had to leave and threatened to call the police because she already called the police on the previous customer who had a dog as well. I read their pet policy and our pet met their criteria for accepted pets. Had to find another room somewhere else and won’t g... read more
Business response:
We appreciate you being our guest recently and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. Please know, weight and size restrictions also apply. Our policy is available on our website and should have also been communicated during your reservation confirmation. We are sorry for the issues you faced during check-in. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
I couldn’t tell you much about the property other than the fact that I booked two rooms earlier in the day and then they gave those rooms away before I could check in. N/A
Business response:
We are sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Very poorly managed rundown property. Staff is unprofessional. Hotel/rooms dirty. Elevator broken. Smell of garbage and smoke throughout hotel and room. Awful experience and property. Use caution before booking.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your review and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
We payed full price for 2 rooms for 2 nights and get use of FULL amenities. The elevator didn’t work so we had to pack all of our bags up 2 flights of stairs. The pool was closed and it is the beginning of summer. My kids were excited about getting in the pool and they weren’t able to. Our room keys kept deactivating every couple of hours seem like.
Business response:
Howard, thank you for taking the time to review your stay. We apologize for the inconvenience you had due to the lack of elevator and pool service while you were here and the trouble you had due to the keycard of your room. Please be assured that we have discussed your feedback with the appropriate teams to make sure future guests do not encounter the same problems. We hope you will consider giving us a second chance the next time you are in Farmers Branch. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 857 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.