This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really They had bedbugs
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
No hot water Elevator didn’t work Staff was untrained and unhelpful Was overcharged
Business response:
Chris, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Very bad place, bad manegement bad staff dirty ild bad lication bad breakfast worst place ive ever been
Business response:
Ron, we’re disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have shared your feedback with the concerned teams, and we’re taking appropriate steps to ensure future guests do not encounter the same issues. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Hotel Management
over priced ..cheap motel this place is way over priced and you can get much better hotels in this region. hallways and rooms stinks of smoke no hot breakfast.. just granola bars. reception staff hardly present feels like a seedy road side motel.
Business response:
Abraham, thanks for being our guest. We sincerely apologize for the housekeeping issue and are sorry to know that you weren’t happy with our pricing and breakfast offerings. Your feedback regarding cleanliness and the breakfast offerings are discussed with the appropriate individuals in an effort to improve our future guest experiences. Kindly know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Please consider staying with us again so we can provide you wit... read more
Fully booked Booked through hotels got there and they said they were fully booked so got messed about going to two different hotels before we finally got a hotel at around 11pm
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
No breakfast Breakfast was packaged granola bars & coffee. Did not allow early check in. Had to have air conditioner repaired. Replaced refrigerator while we were there. Hair dryer outlet did not work. Nice neighborhood though :)
Business response:
Sara, first and foremost, I would like to offer you my apologies for the issues you encountered while here and regret the inconveniences it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Your concerns in regard to our complimentary grab-and-go breakfast will be shared with the food and beverage team. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
No Return! I won't be back to to this hotel. Not at par to others I have stayed at with my family for the same price.
Business response:
Richard, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Very disappointing I was traveling on business and thought this would be a cheaper alternative. The first room smelled and was very humid like there was a leak. I immediately asked for a different room. My new room smelled like a smoker lived there (not smoking in the room but lingering smell). There was someone else's hair on the shower wall. The bed was very worn out and squeaked every time that I moved. Then I was billed for some mystery fee of $40 when I checked out. I called and they located the error and credited it ba... read more
Business response:
Your review recent caught our attention. I am sorry to hear that your room was not properly maintained. We will work with our staff on proper room standards to so guests are provided with suitable accommodations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Smoky, dirty, inconvenient They say its a non smoking, newly remodeled hotel...it is not!! The smell of smoke is so horrendous. We oils not sleep the whole night. They also heavily spray Febreeze which made us have terrible headaches. The kitchen appliances were very out of date. You had to check the dishes out at the desk - they were dirty. Never stay here!
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 841 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.