Extended Stay America Select Suites - Dallas - Farmers Branch

SomeGuy 

on Expedia

8 years ago

Very disappointing I was traveling on business and thought this would be a cheaper alternative. The first room smelled and was very humid like there was a leak. I immediately asked for a different room. My new room smelled like a smoker lived there (not smoking in the room but lingering smell). There was someone else's hair on the shower wall. The bed was very worn out and squeaked every time that I moved. Then I was billed for some mystery fee of $40 when I checked out. I called and they located the error and credited it ba... read more

Anonymous 

on Expedia

10 years ago

Smoky, dirty, inconvenient They say its a non smoking, newly remodeled hotel...it is not!! The smell of smoke is so horrendous. We oils not sleep the whole night. They also heavily spray Febreeze which made us have terrible headaches. The kitchen appliances were very out of date. You had to check the dishes out at the desk - they were dirty. Never stay here! 

M 

on Expedia

10 years ago

The smells I requested a non-smoking room, but the entire floor (second) smelled like an ashtray. The stairwell was even worse. The carpet has been replaced on the first floor, but the rest of the carpet and furniture needs to be replaced. I could smell cigarette smoke in the furniture of the room. The exterior door to the stairwell was not properly secured as you did not need a room key to enter. There were cigarette butts and drink cans/bottles littering the ground around this door. 

casual traveler 

on Expedia

10 years ago

Not Clean Carpet was badly stained , chair was broken. Had to have room key programmed 4-5 times- had prepaid for 4 nights but only stayed 3- decided I would rather pay for a better hotel then to stay there. 

ms.tlouise 

on Expedia

10 years ago

farmers branch EVERYTHING you think it is The place smells like a 3rd world country, the staff treat guests similar to the guards treat inmates in county jail and the elevator will not open on the second or third floors.gate this Locatin police are bored and nosy. 

Charles 

on Expedia

10 years ago

Nice Staff Poor Hotel I would like to start by saying the staff were friendly and did try to help... I had reserved a non-smoking room, the room I was given smelled so bad from smoke that my children had a hard time breathing, I requested another room and was given keys but the door wouldn't open. After several trips to the front desk the maintenance man came up to replace the batteries, when this didn’t work I was informed that the hotel was booked and that they would try another hotel. The staff attempted several hotels bu... read more

Majorie 

on Expedia

11 years ago

Please Do Not Extend your stay at Extended Stay! First of all, Dallas and surrounding areas was like, seriously booked for the weekend. I booked this hotel on Thursday through Expedia. Confirmation and all........... Well, while we were at the lake Saturday evening for our family event, I get a call from the hotel saying they were booked and didn't have a room for us. How does that happen? We had a booked and paid room! She claimed she called around to their sister hotels and no one else had a room either. Yeah, duh, you thi... read more

Cassie 

on Expedia

11 years ago

WORST STAY EVER! Please read! Be warned: We arrived 15 minutes before check in and they made us wait in the lobby until 3pm exactly... for no reason! The rooms were already available! The room was hot despite turning the air to the lowest setting. When we tried to take a shower the water was cold. At first we called the front desk to see what they could do but they said they had a lot of guests arriving so there was nothing they could do at the time. Then we walked to the desk and asked to be moved to another room but she sa... read more