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Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
- Hotels
- Irving, TX
About this business
Location details
605 Meadow Creek Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like urine very strong doors won’t lock just terrible place to stay for out of town guest
Business response:
Dear Damita, We sincerely apologize for the issues you encountered, including the room odor and door lock concerns. This is not the experience we want for our guests, and we take these matters seriously. Our team has been notified to ensure proper room inspections and maintenance to prevent such occurrences. Guest comfort and security are our top priorities, and we appreciate your input as we continue improving. We look forward to welcoming you back for a better stay. Sincerely, Hotel Management
This property is rundown. Our room had shredded chairs with holes and tears. I am a member of Sonesta and even the older properties are maintained and provide the comforts of a stay away from home. No coffee in the lobby and no coffee pots in the rooms creates a very non welcoming atmosphere and who wants to hall a coffee pot around with them when traveling. I will never pay $68.00 for one night ever again. They are wsy over priced and do not provide essentials you need ehen traveling.
Business response:
Dear Nancy, We regret that your stay did not meet expectations and apologize for any issues with room furnishings and amenities. While we strive to provide a comfortable experience, we understand that certain conveniences, like in-room coffee makers, are important to our guests. Your comments will be shared with our team as we work on improvements. We appreciate your perspective and hope to have the opportunity to offer you a better stay in the future. Sincerely,Hotel Management
Very dirty hall ways rooms outside lobby I reserved x 3 nights the very next morning I left I got no sleep bugs in my bed very sad
Business response:
Dear Ricardo, We sincerely apologize for the experience you had during your stay. Cleanliness and guest satisfaction are very important to us, and we regret that we fell short in this instance. We are investigating your concerns and will take immediate action to address them. Your comfort and safety are our priority, and we would appreciate the opportunity to make it right. We hope to welcome you back and provide a much better experience.Sincerely,Hotel Management
The room didn’t have a trash can, plastic cups, nothing in the kitchen, linking sink, 2 of the lights didn’t work, and bed was horribly uncomfortable, no soap in bathroom and it took the front desk staff and hour to get me check in to a room after hours. The excuse was she was on her 30 minute lunch break (where did the other 30 go)! Will not be returning and hope this helps another person make a better decision on staying at this property!
Business response:
Dear Ashley,Thank you for evaluating your recent stay with us. We're sorry to hear about the inconvenience you encountered with the room amenities and check-in process. Your comments highlight areas for improvement, and we take them seriously. We strive to provide the best experience for all our guests and will address each of your concerns appropriately. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to the city.Sincerely,Hotel Management
Stinking lift
Business response:
Dear Bujharath, Thank you for your feedback. We sincerely apologize for the unpleasant odor in the lift during your stay. This is not the standard we aim to uphold, and we will address this issue with our maintenance team to ensure a more pleasant environment for our guests. Your comments are valuable, and we appreciate you bringing this to our attention. We hope you’ll consider staying with us again for an improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
How is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. rated?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. has a 3.2 star rating with 886 reviews.
When is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. open?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. is open now. It will close tomorrow at 12:00 a.m.