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Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
- Hotels
- Irving, TX
About this business
Location details
605 Meadow Creek Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The main issues were with the condition of the place. Smelled of mildew and armpits, there were broken cabinets in my room, and worst I saw a couple of roaches! The only reason I stayed was because I knew I would have a hard time finding another place with the conference in town. It was the most uncomfortable stay I have ever had anywhere in my life. I will NEVER stay they again.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about the unpleasant conditions you encountered during your stay, including the odor and pest issues. This is not the experience we aim to provide, and we understand your frustration.We are currently addressing these concerns with our maintenance and housekeeping teams to ensure that our property is thoroughly cleaned and well-maintained for future guests. Your comfort is very important to us, and we deeply regret that we fell short... read more
We tried for 20 mins to try to get someone attention to check in and then when we did our key didn’t work and then when we got to the room a huge coachroach was dead in the bathroom it was so disgusting we left and didn’t stay.
Business response:
Dear Amanda,Thank you for taking the time to share your experience. We are deeply sorry for the inconvenience you faced during your check-in and the room's condition. This is certainly not the experience we aim to provide. Your concerns will be addressed with our team to ensure this does not happen again. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
This property is one of 3 with the same name in the same vicinity. After a 14 hour drive, I tried to check in the wrong one and was lambasted my the front desk. I found the correct motel. What a disappointment. It was more akin to a jail than motel. The walls were filthy. The carpets looked gross. My room smelled like urine. The property was unkept. It’s clearly a transitional housing facility, and it’s shameful that the property is not better cared for.
Business response:
Dear Paige,Thank you for sharing your experience, and we sincerely apologize for the difficulties you faced during your stay. It is regrettable to hear about the unpleasant check-in experience and the cleanliness and maintenance issues in your room. This does not meet the standards aimed for, and your feedback will be addressed with the appropriate teams to ensure improvements are made. The comfort and satisfaction of guests are priorities, and it is hoped that you consider staying with us again for a significantly better ex... read more
This hotel is infested with roaches
Business response:
Dear Michael,Thank you for bringing this to our attention. We are deeply sorry to hear about the roach infestation you encountered. This is unacceptable, and we understand how distressing this must have been. Please be assured that we are taking immediate steps to address this issue with our pest control team. We appreciate your feedback and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
I did not get Breakfast at the property when I booked it , it was showing Breakfast included Very unhealthy room condition , and insects and bucks was there . staff was very rude Not satisfied at all , Never recommended this property. Thanks
Business response:
Dear Dhara, Thank you for your feedback. We deeply apologize for the issues you encountered with the breakfast, room condition, and staff service. This is not the experience we aim to provide, and we regret that we fell short during your stay. We are addressing these concerns urgently to ensure they do not recur. Your comments are valuable for our improvement, and we hope you might consider giving us another chance in the future. Sincerely,Hotel Management
The staff was very friendly and helpful, but the room was extremely bare bones and there were bugs and roaches, it was gross. I would not recommend to anyone.
Business response:
Dear Angela, Thank you for your feedback. We apologize for the condition of your room and the issues you encountered during your stay. We are addressing these concerns with our team to improve our cleanliness standards. We appreciate your positive remarks about our staff and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Would never stay here again. You have to pay for extra towels and they ran out of clean towels all together. The hallways have a musty/mildew smell to them. This property needs a major upgrade
Business response:
Dear Robert, We sincerely apologize for the inconvenience you encountered during your stay. We understand your frustration with the towel situation and the condition of the hallways. Your feedback is important to us, and we are sharing these issues with our team to ensure improvements are made. We strive to provide a better experience for our guests and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
How is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. rated?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. has a 3.2 star rating with 886 reviews.
When is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. open?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. is open now. It will close tomorrow at 12:00 a.m.