Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.

Business response:

Dear Oscar, Thank you for sharing your feedback with us. We're sorry for the inconvenience you experienced during your stay. Our team is committed to maintaining a clean and comfortable environment for our guests, and we regret any inconvenience caused by the bathroom and carpet cleanliness. Additionally, we take the odor issue seriously and apologize for any discomfort caused. Your feedback is invaluable to us, and we will share your concerns with the appropriate individuals to prevent such oversights from repeating. We app... read more

Business response:

Dear Jose, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us o... read more

Business response:

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear James, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. We regret the inconvenience and hope you will give us another chance to provide you w... read more

Business response:

Dear Trenton, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Once again, we apologize for the difficulties you faced and request you to give us another opportunity to provide a better experience on you... read more