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Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
- Hotels
- Irving, TX
About this business
Location details
605 Meadow Creek Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It seems like an old property...all the equimpent in kitchenette is old, front desk closed between 9pm to 10 am..no coffee machine..
Business response:
Dear Ramesh Reddy, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
reserved room with pool and breakfast, got there and no pool, the next morning no breakfast.. Had I been given the option I would have changed reservations, but no warning.
Business response:
Dear Jessica, Thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and leave a lasting favorable impression; therefore, we are disappointed that we did not successfully provide this for you. Please accept our apologies for not meeting your expectations. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
Uncleaned, old, not maintained and dirty place
Business response:
Dear Ganesan, Please accept our apologies for not meeting your expectations on this visit. We follow the most rigorous standards regarding the cleanliness and upkeep of our property; therefore, we regret this was not your experience. Although this does not change what transpired, we will review your concerns with our housekeeping and maintenance team to uphold our high standards and prevent future occurrences. We hope you will allow us a future opportunity to host you again and redeem your confidence in us.Sincerely,Hotel Ma... read more
Was woken up by staff at 6am threatening to call the cops on me for lack of payment. I got a room for one night and the room was charged on my credit card, they though they could scam me for a second night by threatening with cops, worst hotel experience I’ve ever had
Business response:
Dear Tyler, Please accept our sincere apologies for any misunderstanding and the inconvenience caused. Please know we never intend to mislead our guests or leave you with such an impression. We have shared your comments to see what went wrong and prevent future occurrences. We hope you will consider choosing us again so we can show our commitment to providing exceptional hospitality.Sincerely,Hotel Management
Bad experience This place is terrible, it smells like cigarettes and mildew. The room that we stayed had bugs, roaches.
Business response:
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Every guest should expect a clean, well-maintained property when choosing us. Therefore, we sincerely apologize that this was not your experience. We will address this with our housekeeping associates and pest control provider to inspect the room you occupied for any lacking aspects and ensure such concerns do not affect future guests. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, a... read more
Not helpful staff
The first thing we noticed when we walked in was how bad it smelled. Then we got to our room and the bathroom has parts of the ceiling missing (I assume scraping off mold) and the towels were stained. The bed was a really old spring mattress and the kitchen was not clean. We got sick within an hour of being in this room and felt fine once we were out of the room, so we had to find another place to stay after 1 night. The staff handled it very well though. The manager Valerie is great!
Business response:
Dear Molly, our goal is to provide an outstanding stay for every guest; therefore, we apologize for your inconvenience. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We cannot thank you enough for your patience and understanding and we hope you will revisit so we can provide the seamless, exceptional experience you deserve.Sincerely,Hotel Management
The hotel was dated and not very clean there where numerous smells around the place and the staff was not very friendly when they where around to help you. The room was not very clean also and the floors were very sticky when you walked on them. I did like that is was closer to the concert we were attending but that was about it.
Business response:
Dear Eli, thank you for choosing to stay with us. We appreciate your comments about our location close to the concert venue you were attending. However, we regret that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you once again for your candid feedback.Sincerely,Hotel Management
We arrived at noon on May 22nd. The person at the desk (Justine) said that we could not be checked in until 3:00 p.m. because of hotel policy. We asked if we could store our bags somewhere (like most hotels allow) and we would come back at checkin time, she said "no." She checked that we did indeed have a confirmed reservation. We came back around 2:20 p.m. hoping that our room would have been cleaned and she would check us in. We asked and again she rudely replied only at 3:00 p.m. So we sat. In the meantime, the housekeepi... read more
Business response:
Thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from one of our front desk associates and for the difficulties regarding your reservations. We certainly understand the frustration you must have felt and appreciate your patience. We will address this with appropriately with her. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you and your family our commitment to exceptional hospitality. Sincerely, H... read more
Frequently asked questions about Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
How is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. rated?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. has a 3.2 star rating with 886 reviews.
When is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. open?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. is open now. It will close tomorrow at 12:00 a.m.