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Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
- Hotels
- Irving, TX
About this business
Location details
605 Meadow Creek Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean.bathroom had a dirty towels hanging on a hook behind the door. Tub had hair in it.floor in bathroom not clean. Breakfast consisted of coffee and a granola bar. Desk clerk on entrance was ok. Two extended stay next door to each other .had to give credit card for damages.paid cash upon check out and was told that I could not be given a reciept. Where I booked the room will send a reciept.not sure if I paid twice for this room. Will not go back to this place
Business response:
Arwanda, thank you for staying with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We sincerely apologize for not living up to your expectations. We were disheartened to see the rating. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing a good facilities and service. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
rooms claim to be non smoking but all I smelled was cigarette . I gotta wake up at 4 am in the morning to leave. couldn't stand the smell
Business response:
Hieu, we apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Don't waste your time or money It wasn't a Pleasant stay it The place was Fealty It's like it had been clean in a while the halls the elevator the lobby the place where you go get your complimentary breakfast it was nasty
Business response:
Rondray, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Bed bugs The room had bed bugs and staff didn’t show any concern to the issue. I checked in and I was only there maybe an hour before realizing there were bed bugs. At first I thought it was just me but I turned to grab my shoes to put them on and had a bed bug crawling on it. I would definitely check the room before staying.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Stay Away! This was without a doubt the filthiest hotel that I have encountered in 30+ years of traveling. My room looked like it had been abandoned and that someone forgot to clean it up before restocking. The kitchen was bare of cooking equipment and service ware. The cupboards were covered with old food refuse. The bedding and towels were threadbare. On the first night a group of guests on my floor were partying all night with their doors open and the front desk/security didn't make any attempt to stop them. Please do you... read more
Business response:
James, thank you for your review. Please accept our apologies for the poor service you experienced during your stay. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. I would liked to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving t... read more
kitchen but not even a glasse or a spoon to use! Holes in the wash clothes, doors that felt sticky.
Very low end hotel. Small unfortable bed. Would not recommend.
Weird smell Expedia booked me here after my original hotel was over soldm I wouldn't have picked it. Not terribly close to the airport and there was a weird smell in the hotel. The breakfast consists of coffee , apples and granola bars. The hotel staff were friendly and courteous.
Frequently asked questions about Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
How is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. rated?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. has a 3.2 star rating with 886 reviews.
When is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. open?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. is open now. It will close tomorrow at 12:00 a.m.