This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
- Hotels
- Irving, TX
About this business
Location details
605 Meadow Creek Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what they say at all Make sure you read all the fine print. They do not clean everyday. You have to ask for towels if you want them and you also have to go get them they go not bring it to you. Also expect to pay $100 deposit (which they don’t tell you upfront). Also they do not have a continental breakfast they have muffins and granola bars. The bathroom and kitchen was dirty. Lucky the beds were not. Definitely not worth the price.
Business response:
Please accept our sincerest apologies for the issues you encountered during your stay and regret the disappointment you had with our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback will be used as a training tool to improve our service moving forward. We hope you will consider a future stay as we would welcome the opportun... read more
Stressful booking Staff was rude and unhelpful
Business response:
Richard, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Don’t stay at Extended Stay If you can avoid this hotel please do so at all cost. If we hadn’t arrived at 1 in the morning I would have went across the street to the candlewood suites. After asking for a late checkout @12 I had gone down stairs to ask for a small bottle of shampoo and the lady at the front desk asked if I was leaving soon. The only plus is for this hotel is that it’s in a good location. Other than that look for one elsewhere.
Business response:
Mace, although you liked our location, please accept our apologies for your unpleasant experience. We appreciate your feedback as it helps us to improve our service going forward. We hope we will have another occasion to meet your expectations and provide you with outstanding service. Sincerely, Hotel Management
Find another place First time we booked "Extended Stay America". This particular hotel smell very bad, must be due to people cooking all kinds of food. First room we got had broken sofa bed, my son fell down with the mattress (broken sprints etc.) and we also found 1 roaches in this room. We notified front desk and the front desk worker switched us to a second room. 2nd room had broken closet, I tried to call front desk, phone had no ringtone. We got assigned to a 3rd room, turned on the heater and it had bad smell. We ended... read more
Business response:
Thank you for being our guest and for letting us know about your stay. We apologize for not delivering the experience you expected. Please contact our Hotel Management's office directly before your next stay so we can personally see your reservations. We hope to have a second chance to provide you with the excellent service you should have received on this visit. Thank you once again for being our guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Shylene, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Breakfast sucks and service
Business response:
Lazaro, thank you for staying with us. We are sorry for the service issue you had and that you were unhappy with our breakfast offerings. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward and also have shared with our Brand Leaders to assist them when determining new offerings for future implementation in regard to breakfast specifics. Thanks again, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
Room was filthy with visible stains all over everything from blankets to chairs. Gross. The bed was basically just springs. Couldn’t sleep a wink on that bed. No cribs available. Found hairs in the fridge. Changed hotels for the next night.
Business response:
Michelle, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
The shower was filthy the floors were filthy There was hair in my shower !! Toe nail clippings on the floor !! The floor also still had trash on it from the last people that stayed in the room !!! The room was not cleaned professionally at all !!
Business response:
Christine, thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while being here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
How is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. rated?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. has a 3.2 star rating with 886 reviews.
When is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. open?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. is open now. It will close tomorrow at 12:00 a.m.