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Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
- Hotels
- Irving, TX
About this business
Location details
605 Meadow Creek Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible staff The service at the hotel was horrible, they had no ice machines and the pool was hot! The lady that helped us was rude, and they were charging us a a $100 deposit because we booked through a third party, when we tried to dispute this, a lady that said she was the district manager told us there was nothing we could do. They were all very snarky and rude. Everyone from the lady that first spoke to use to the manager and even the district manager had not customer service skills whatsoever, will never stay with ex... read more
The worst HORRIBLE!!!
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I didn't like the way the reservation was taken care of. My two rooms were separated into two dofferent buildings.
Business response:
Thank you for the feedback. We are truly sorry for the reservation issue you experienced. Your feedback will be shared with the appropriate team so that we can improve our future guests. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Booked a room with two beds. Upon checking we were told it is not available and only a room with one queen bed and a sofa bed is available. We decided to take it anyway since it was late in the day. Disappointed.
Business response:
Thank you for choosing us. We are truly sorry for the reservation issue you experienced. Your comments will be shared with the appropriate team so that we can provide a better experience for our future guests. We understand your frustration and truly appreciate your patience. Thanks again, and we hope you will consider returning to our hotel so that we can try our best to accommodate you with the room of your choice. Sincerely, Hotel Management
the first room we were in the TV did't work. That was after we had already unpacked. They moved us to a room down the hall that the air conditioner was noisy when it came on. It took the sink in the bathroom a loonng time to drain. The stopper in the same sink did not work and gave off a bad sewer odor. The breakfast was a joke. Granola bars, packaged muffins( if you got in by 7:30), packaged hot oatmeal, and coffee most of the time. Coffee ran out on one of the days around 8:15 and was told tea and hot chocolate was still a... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Pillows were on the sofa with no pillow cases. When called to the attention of staff, I was handed 2 pillow cases. Floor was sticky. Room smelled
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues has been shared with the concerned department, and we are taking appropriate steps to improve our future guest experiences. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Okay For the price it should at least have continental breakfast and an ice machine. Disappointed
Business response:
Sabrina, thank you for taking the time to review your stay. We're sorry for not meeting all your expectations. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. Also, know every room has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not have the ice machine on the floors. We hope you will consider giving us a second chance the next time you are in Irving. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
How is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. rated?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. has a 3.2 star rating with 886 reviews.
When is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. open?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. is open now. It will close tomorrow at 12:00 a.m.