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Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
- Hotels
- Irving, TX
About this business
Location details
605 Meadow Creek Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staff was very rude, rooms had pungent vile odors, room door stuck every time I went in and out, I had to request maintenance help to get in room. Bathtub was full of hair. Small children running up and down hallway late at night with no Adult supervision. I made a request for a call back from District manager Never got a call back. I will never stay here again, just a waste of good money.
Business response:
On behalf of our entire team, we apologize for the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. Moreover, we are sorry for the disappointing service you received from our associates. We are grateful for your feedback, and we have shared your concerns with the appropriate individual. We hope you will give us another chance to provide you with a better futur... read more
Never made it... after it was booked they called when I land it said I had no room it was very busy that night and I felt like they gave it away to someone else .....It’s just a hotel game
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Booked hotel and paid for it in advance only to get to the hotel and find out I had to put a $100 deposit down because people smoke in non smoking rooms. I spent the last $100 I had on that room and wasn’t able to pay the $100 deposit so I was told oh well sorry.
FALSE ACCUSATIONS BY EXTENDED STAY FALSELY ACCUSED OF STEALING DINNERWARE AND THEN PUT ON DO NO RENT TO LIST
Everything that was stated on site was incorrect-no brkfst and wifi- nasty conditions
Business response:
Patricia, thank you for reviewing your visit. We apologize for your disappointment with our Wi-Fi service and for not meeting your expectations with our grab-and-go breakfast. We have made a note of your feedback as we plan any changes to our breakfast selections. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
The night clerk was extremely rude. He acted very put out to have to check me in after 11pm. He was almost joyful when he found a mistake in my reservation, and I ended up having to put a $100 deposit down to ensure I did not smoke in their room. Obviously, an issue in this establishment. He also told me if I repeated this mistake again, I would be turned away from this place. Trust me, I will not be returning. Best to spend the extra $15- $20 and go where I am welcomed with a smile.
Frequently asked questions about Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
How is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. rated?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. has a 3.2 star rating with 886 reviews.
When is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. open?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. is open now. It will close tomorrow at 12:00 a.m.