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Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
- Hotels
- Irving, TX
About this business
Location details
605 Meadow Creek Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My shower didn't work properly, and my AC unit did not work correctly. Woke up sweating one morning. I had lights that didn't work in the room
Business response:
Thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you experienced in your room and for the inconvenience this caused. We certainly understand how frustrating it can be when maintenance issues arise. Your feedback has been shared with the appropriate team members in order to prevent such concerns in the future. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Pictures and price deceiving Check-in was nice the front desk clerk was extremely nice. However the room smelled like fish front desk clerk gave me some for breeze which did not work luckily I had in my suitcase Clorox spray which helped a little. I also feel like the pictures were not the same as the room I felt a bait and switch situation.I do understand it was a extended-stay property how ever. The clientele there was a little sketchy. Saturday morning went down to the lobby and there were two Irving cop trucks out front.
Business response:
Tanya, thank you for reviewing our hotel. We regret we were not able to meet your expectations and apologize for the fact that we failed to provide you with the fresh accommodations that you expected upon arrival. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Booked a reservation. Got there only to be told there were no available rooms.
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The stove stopped working half way of our trip. We told the front desk people and they refused to give us another room that had a working stove. Then the room had a leak in it . But Managament did nothing about it .
Business response:
Thank you for choosing us and for taking the time to post a review. We apologize for the maintenance issues you encountered and that our associates were not as responsive as they should have been. We will share your comments with appropriate individuals and make sure we are more diligent going forward. We hope to have a chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Hotel smells Definitely do NOT RECOMMEND!.The service at the hotel was horrible,
Business response:
Thank you for being our guest. We apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room was dirty, had a bad smell and everything was old. Oven was on and wouldn’t turn off.
Business response:
Thank you for being our guest. We are sorry for the housekeeping issues you encountered in your room. We are working with our housekeeping staff to make sure all procedures are being followed so this does not repeat. We have also shared your comments about the oven with our maintenance team to look into it and make sure it is working correctly. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
How is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. rated?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. has a 3.2 star rating with 886 reviews.
When is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. open?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. is open now. It will close tomorrow at 12:00 a.m.