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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They wouldnt let me check in, because i was after hours and they said they are fully booked which is a lie because i booked a room online for tonight
Business response:
Hello Raed. We apologize for the issues that you experienced with not being able to check-in. We sincerely apologize for the inconvenience that this may have caused and we will address these concerns with our front desk team so that we can avoid these issues in the future.
Stay away! Urine on the toilet. Room had not been cleaned
Business response:
Thank you for taking the time to rate your stay, David. We sincerely apologize that you experienced issues with overall cleanliness. We will make sure that we communicate these issues with our housekeeping team for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
The room was clean and the desk staff were wonderful but I hope no one ever stays here. It's a dump. When I left, the police were there taking a report on a auto break-in. The card key seldom worked. My dirty linen was taken even though it wasn't in the garbage. I am glad I always took my luggage out to the car each day otherwise I probably would have other items stolen. Don't ever stay at any Woodspring property. The other one looked just as bad.
Business response:
Thank you for your review, Ken. We are so sorry that your experience did not exceed your expectation during such a troubling time. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
At 10:30 pm on a Saturday night, I had to use a phone at the front desk, go through a phone calling system, then wait 10 minutes to get checked in. Got to my room and found no remote. No telephone in the room to contact the front desk, so called the property and again, had to go through the phone calling system, only to reach a human who said only the front desk could get me a remote and they were closed until 9 am the next day. I told them I literally just checked in 5 minutes ago. I was told he is the night person and coul... read more
Business response:
Thank you for your honest comments and feedback, Michelle. Please accept our sincerest apologies for the issues that you experienced with reaching someone at the front desk, elevator performance, and the overall upkeep. We never want your time with us to be less than perfect so we will use your feedback to communicate these issues to our team at the property. Thank you for sharing this experience with us and we hope that your future travels are wonderful ones.
This place was disgusting
Business response:
We apologize that you did not enjoy your stay with us, Mario. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
It was a very horrible and unprofessional experience...will never go back
Business response:
Thank you for your rating and review, Lakeisha. Please accept our sincerest apologies for the issues that you had with customer service. This is not a reflection of the high-level of service that we work hard to deliver and are so sorry for the impact that this created during your visit. We will communicate with our front desk team so that we can improve the level of service that we deliver to each of our guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay, Sam. We are disappointed to see the lower rating, and apologize for any issues that you experienced during your time with us. We hope to have another chance to host you the next time your travels bring you this way.
There are only 2 towels provided for 4 guests. I had to wait until 5pm the next day to receive 2 towels. There is no clerk in charge at the property after 4pm. People talking and making noise in hallway all night long. I can smell marijuana in front of the hotel. Bad experience!!! Will never stay there again
Business response:
We appreciate you sharing the details of your experience with us, Long. Please accept our sincerest apologies for the issues that you had with receiving towels, and also the unpleasant noise levels, odors and our lobby hours. We never want your time with us to be less than perfect and are so sorry that we did not meet your expectations. Regarding the towels and the lobby hours, since we are more of an extended stay, our amenity offerings and lobby hours differ from that of most hotels. We are so sorry you may not have been a... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.