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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Do not stay Very dirty and gross plus they don't tell you how little amenities you have until you show up there!
Business response:
Hello Kyle. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Horrible stay and bad service. You had to pay for towels, holes everywhere and very dirty.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Absolutely the worst place to be! We did not arrive till after 1:00am flight was late. We couldn’t get into the hotel. Someone walking by let us in. We were on the 1st floor where the rooms were. There were several people in the parking lot out partying. Then when we were in the building we had to call to the on-site manager to come to let us in. (Place is so bad even manager doesn’t stay? ). No one answered! No one ever cane to help us! Their we’re several people that were coming in what one would
Sketchy pictures are very incorrect
Business response:
Thank you for your review. We are sorry to see that your stay did not leave you with a better impression of our hotel. We hope that your future travels are wonderful ones.
I would not stay here unless it’s a last resort. I checked into a room that was dirty, trashed, with tv still on. I literally thought someone was still using the room, shut the door gathered my thoughts. The maid moved me to a different room. FYI their is no cleaning supplies or “Cart” just a rag an spray bottle they use to clean. You definitely get what you pay for! I dreaded going back to the hotel. Will not be staying here ever again.
Business response:
Thank you for your feedback. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
We were up in Denver for a quick trip and needed somewhere to stay, this was close to the hospital that we needed to go to so we thought we’d give it a shot, as soon as I walked in I literally waited about 20 minutes because they were doing “shift change “ I waited there and literally all I could smell was cigarette smoke and people coming in and out, I don’t think this is just a hotel, I’m pretty sure people are living here. When we walked into the room it smelt terrible . We decided that we were going to shower and to my s... read more
Business response:
Thank you for your review. We are disheartened to see that this is your impression of your stay. Our staff works hard to ensure that you are pleased with your stay, and we are so sorry if this did not happen for you. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Not for families. Doors and windows are broken. Unsafe. Only good thing was front desk staff was nice.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.