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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was one of the worst places I've ever stayed. I saw someone get tased in the parking lot. I stay there for about five days and had bites from bedbugs. The room had not been cleaned there was sticky stuff on the room floor as well as an old razor in the shower. The only reason I completed my stay was due to a anow storm and there not being any vacancies else where.
Business response:
Thank you for rating your stay with us, Shakara. We appreciate you sharing the details of your experience with us, and can't tell you how disappointing it is to see that you did not enjoy the exceptionally clean and comfortable stay that we intended for you. Our housekeeping team works hard to make sure that your room is sparkling clean and ready for your arrival. We are so sorry that this was not your experience and will make sure that we address these concerns with our team at the property so that we can ensure that this d... read more
Do not stay here Check in was fine. Will not stay here again. It smells like smoke. I only stay 3 days. And the hotel continues to keep charging me after a few days of my stay. I will never stay at a hotel like this again.
Business response:
Thank you for taking the time to share the details of your stay, Yvette. We are so disappointed to see that you did not enjoy your time with us due to the unpleasant odors and billing concerns. Attention to detail in cleanliness and customer service is always a top-priority. We can't apologize enough that this did not come through during your time with us, and we can assure you that we will forward this feedback to our team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish yo... read more
We dubbed it the dog-sh-t motel. Dog poop everywhere you could possibly walk outside around the property. There was vomit and trash on stairways and the parking lot was trashy. Obviously it's the irresponsible client's that stay here but the place could be better about enforcing rules. This is a long stay traveller hotel. I would not stay at this property ever again.
Business response:
Hello Hans. We hate to hear that this was your feedback at our hotel. Our staff is known for their attention to detail and their rigorous cleaning schedule. It is disappointing to see that this did not come across, and apologize for any inconvenience that this caused. We will make sure that we forward these concerns to the property directly for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Dry blood in the bathroom a leaking toilet the room smell like pee I did not end up staying there I didn't ask for a refund but nope
Business response:
Thank you for sharing your experience with us. We can't tell you how disappointed we are to see that you experienced issues with the cleanliness of your room. We take these matters very seriously and can assure you that we will review your concerns with our housekeeping team for immediate action and resolve. We sincerely apologize for any inconvenience that this caused and wish you all the best in your future travels.
So dirty
Business response:
Thank you for your review. We are terribly sorry to see that you did not enjoy your stay with us. We would love another chance to show you a much better experience the next time you are in the area.
It was extremely loud at night. People yelling in the halls, slamming doors, dogs barking, and loud music in the parking lot.
Business response:
Thank you for sharing the details of your experience. We are terribly sorry to see that you experienced issues with disruptive noise levels. We know how ease a comfortable and peaceful stay is, and are so sorry that this was not your experience. We are always looking for ways to improve and will make sure that we address these concerns with our team for immediate action and resolve. We do hope that your future travels are wonderful.
Worst experiemce ever It was worst experiemce ever. Rooms were dirty and smelly. We had booked 2 queen bedrooms and we were given 2 double beds room. Hotel staff blamed it on hotels.com for over booking. We had booked for non_smoking rooms and our room had 2 cigaratte packs probably left by previous guests,but that shows the rooms were not cleaned before giving to next guests. Over all worst experience.
Business response:
Thank you for reviewing your stay. We value the opinions of all our guests and and sincerely apologize that your stay was so disappointing. This is in no way the stay that we intended for you and will make sure that we address these concerns with our team at the property for immediate action and resolve. We do hope that your future travels are wonderful ones.
Like: laundry facility Dislike: difference between what they asked me to pay and Expedia asked me to pay for stay. Blood stain on the bathroom door. Stain around the sink in the bathroom.
Business response:
Thank you for your review. We appreciate your feedback on what you liked, along with areas that we can improve. We would love an opportunity to show you our improvements the next time your travels bring you this way!
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.