Extended Stay America Select Suites - Denver - Aurora

Business response:

Hello Teresa. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences. 

Business response:

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels. 

Business response:

Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful. 

Business response:

Thank you for your review. We can't tell you how disappointed we are to hear that you experienced issues with reaching the front desk. We know how important your time is and we apologize that this impacted your visit. We are always looking for ways to improve and will make sure that we address these concerns with our front desk team to avoid these types of issues in the future. 

Business response:

Thank you for your review. We are so sorry that you encountered issues with the cleanliness and any unpleasant odors. Our staff works hard to ensure that they follow a rigorous cleaning schedule, and we are so disappointed to see that this did not come across. In our effort to be the best for all our guests, we will use your feedback to help us improve. Thank you for allowing us to host you and we hope that your future travels 

Business response:

Mundo, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. 

Business response:

Thank you for your rating, Timothy. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.