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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Estoy muy molesta porque no me reembolsaron mi depósito aparte de ke nunca me limpiaron los cuartos
Business response:
We appreciate your review and rating. Please allow us to extend our sincerest apologies for the issue you experienced at the hotel. This is in no way the level of service that we intended for you to have and will make sure that we address your concerns with our staff for proper action and resolve. We would love to have another opportunity to show you a much better experience the next time your travels bring you this way.
Business response:
Thank you for rating your stay with us, Eric. We are so sorry to see the lower rating, and hate that you did not receive the exceptional experience that we intended for you. We do hope that your future travels are wonderful ones.
Business response:
Hello Pedro. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Ian the property manager is rude and very unprofessional. Very dissatisfied with this hotel. The room horrible
Business response:
We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. Thank you for shining a light and the areas that we can improve upon, and we hope we have another opportunity to show you a much better experience.
Is to dirty, bad very bad costumer service, stink bad. I never recommend this hotel. I couldn't sleep. I need my money back.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
We arrived late, there is nobody at the front. Had to call someone in. Took a long time. The TV in the room was broken. No one to call. Operator number on room phone goes to answering service.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
On my arrival no one was at the front desk at 8pm i had to call the 800 number and the customer service had to locate the desk clerk to complete my check in which took 15 mins for the clerk to come down then the keys did not work to get into the room had to go thru the process of getting the clerk back to the service desk again. the bed was super small for a queen size room and overall the room needed a complete update. Will not plan to stay at this location in the near future
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.