Extended Stay America Select Suites - Denver - Cherry Creek

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Denver - Cherry Creek. It is so nice to know you liked our convenient location and immaculate property. We also appreciate your nice comments regarding your well-equipped accommodation and our welcoming associates. Thank you again for choosing our hotel, and we would love to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at the Extended Stay America - Denver - Cherry Creek! We are happy that our location was convenient for your stay. Although you liked your kitchenette, we are disappointed our dishware policy was not communicated to you during the check-in process. It is available at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We appreciate your business and hope you will visit again the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for your stay and for the candid feedback. We are glad our location close to Cherry Creek mall and downtown was perfect for your needs, and that you liked our well-kept property coupled with our courteous associates. However, we are sorry you were unhappy with some of our facilities. We are also disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication check points are followed to ensure a great experience fo... read more

Business response:

Thank you for sharing your experience with us. Please accept our apologies that we failed to exceed your expectations. Still, I am glad that we were able to accommodate your needs with a satisfactory stay. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future. 

Business response:

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. 

Business response:

Thank you so much for posting a review of our property. I’m glad that we were able to accommodate your needs with a satisfactory stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! 

Business response:

Thank you for taking the time to write a review of our hotel. I apologize that our hotel did not meet your expectations. Your comments will be useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.