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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a kitchenette but nothing to cook with or dishes to eat on
Business response:
DearGuest, We’re sorry to hear that your stay did not meet expectations, particularly regarding the kitchenette setup. We understand how disappointing it can be when you plan to prepare meals and the necessary items are not readily available. Our kitchens are designed for guest convenience; however, in keeping with brand standards, cookware and dishware are available upon request at the front desk rather than stored in the room. We regret that this was not clearly communicated during your visit. Your feedback is appreciated ... read more
It was very dirty and smells like mold
Business response:
Dear Guest, We sincerely apologize that the cleanliness of your room did not meet expectations. This is not the experience we want for our guests, and such concerns are taken very seriously. Your comments have been shared with our housekeeping team. Guest comfort, health, and satisfaction are very important to us, and we regret falling short during your stay. We appreciate your feedback and hope to welcome you back under improved circumstances. Sincerely, Hotel Management
Room reeked of a cigarette smoke smell.
Business response:
Dear Guest, We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the unpleasant environment in your room is something we take seriously. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. S... read more
Room had an old carpet with a smell that rivals old basements. Water was lukewarm. Bed had stains under the sheets. People slamming on doors and yelling curse words at 4 AM. The ultimate no? As I packed and gratefully left, a roach crawled out from under the microwave and climbed the wall. I was locked in but I need to know if Expedia provides any relief for a booking this bad.
Business response:
Dear Kristina, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations and that you encountered issues with cleanliness and comfort; this is certainly not the experience we aim to provide. Please be assured that our housekeeping and maintenance teams will review your concerns to ensure that necessary improvements are made. We hope you will give us another opportunity to provide a much more comfortable and enjoyable stay in the future. Sincerely, Hotel Ma... read more
DO.NOT.STAY.HERE! my family needed accommodations for 2 weeks due to a family member’s hospital stay at Children’s Hospital. I’m a mom traveling with 3 kids under 10…The room was clean- BUT after our first night’s stay, My 2 daughters and myself awoke to itching bites on our necks, arms and chest. The lock on our room wasn’t working properly- and the activity in the parking lot was loud until late night. We decided to check out after the first night. The staff at the front desk was rude at our checkout. What a bad experience... read more
Business response:
Dear Keli, Thank you for sharing your experience. We understand how stressful it can be to travel with young children, especially during a hospital stay, and we’re truly sorry that your visit did not meet your expectations. Your concerns about the disturbances you experienced have been shared with our team so we can review and improve our practices. We regret the challenges you faced and hope that in the future, we can provide a stay that is more comfortable, safe, and in line with your expectations. Sincerely, Hotel Managem... read more
Buena ubicación. Personal sin disposición para ayudar, cualquier cosa que pidas es no tengo acceso, no puedo
Business response:
Dear Hugo, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. On a positive note, we are glad you found our location convenient. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,921 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.