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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property were not able to honor my room.
Business response:
Dear Fernando,We apologize for the frustration caused by our inability to honor your room reservation as expected. We understand how disappointing it must have been and regret any inconvenience this caused during your travel plans. Please know that we are actively reviewing our booking processes to prevent such situations in the future. Your experience is valuable to us, and we hope you consider giving us another opportunity to provide the level of service and comfort you deserve.Sincerely,Hotel Management
VERY OUTDATED the only thing new in the room was the floor. But it was so dirty it made our socks black. The top hinge of the outside door was broken and we had to lift the door to open and close it. There was no coffee pot in the room, not tissues. All fixtures/ furniture looked original, like it was from the '60's. They are putting a new roof on the place, but they need to update the rooms, too. We will never stay there again, and would never recommend it.
Business response:
Dear LeRoy, Thank you for sharing your concerns. We sincerely apologize for the condition of your room and the inconveniences you experienced during your stay. It is disappointing that we did not meet your expectations, particularly regarding cleanliness and outdated furnishings. Your feedback is invaluable as we strive to enhance our guest experience, and we will address these issues with our management team. We are committed to improving and hope you will consider giving us another chance to provide a more comfortable stay... read more
Do not stay Witnessed not only one but 2 drug deals in parking lot and ended up checking out within an hour of checking in. Which was supposed to be 3pm but dirty room wasnt ready until 430
Business response:
Dear Jessica,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I left after two hours of my stay due to the unsafe environment. I called to request a cancellation and was denied
Business response:
Dear Basharaa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
ESA used to mean that you had a kitchenette with utensils and a peaceful, clean place to stay during a transition. The manager tells me this property is a tier that does not include dishes or even a coffee maker. You have to buy a set of everything that you have in a storage space or other location. Cabinets damaged by water and fire. Dog walking areas covered in filth. Tobacco and weed smoke in stairwells. Police, fire, and ambulance visits.
Business response:
Dear Monte,We sincerely apologize for the disappointing experience you had during your stay. We understand your frustration regarding the lack of amenities and the condition of the property. Your concerns about the cleanliness and safety of the dog walking areas and stairwells are taken seriously, and we will work to address these issues promptly. We regret that the property did not meet the standards you expected from previous experiences, and we are committed to improving our services and facilities. We hope you will consi... read more
They told us the property was oversold on arrival and put us out on the street!
Business response:
Dear Tanya,Thank you for sharing your experience, and we sincerely apologize for the situation you encountered upon arrival. Being oversold and not having a room available for you is unacceptable, and we understand how frustrating and distressing this must have been. Please know that we take such matters seriously and will investigate this issue to prevent it from happening in the future. Your feedback is crucial in helping us improve our services, and we hope you will consider giving us another opportunity to provide you wi... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,829 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.