Extended Stay America Select Suites - Denver - Cherry Creek

Business response:

Dear Jennifer, Thank you for staying with us and informing us about the issues you encountered with the smoke. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Further, we have informed the maintenance team about the door of your suite, and it will be fixed as soon as possible. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Zachary,We sincerely apologize for the inconvenience you faced regarding your check-in date. We understand how frustrating it must have been to not be able to adjust your reservation, and we regret that this impacted your stay. While we strive to accommodate all guest requests, there are sometimes limitations with third-party bookings and policies. We truly value your feedback and are committed to improving our flexibility and communication. We hope you will consider staying with us again, and we would love to provide y... read more

Business response:

Dear Christian, Thank you for sharing your experience. We deeply regret that your stay was disrupted by noise and other concerns. Providing a peaceful and comfortable environment is our priority, and we’re sorry we fell short. Your feedback regarding the room condition and overall atmosphere has been noted and will be addressed with the appropriate teams to ensure improvements are made. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming y... read more

Business response:

Dear Carlos,Thank you for sharing your feedback. We deeply regret that your experience fell far below expectations and sincerely apologize for the condition of the property during your stay. Maintaining a clean and comfortable environment is our top priority, and it is clear we did not meet those standards in your case. Your concerns have been shared with our team, and we are taking immediate steps to address these issues to ensure a better experience for future guests. We value your input and hope you might consider giving ... read more

Business response:

Dear Zachary, Thank you for your feedback. We are glad you chose Extended Stay America and appreciate your patience regarding the hot water issue. Your experience helps us improve, and we hope to welcome you back for a seamless stay in the future.Sincerely,Hotel Management 

Business response:

Dear Orlando,Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable experience you described. A clean and prepared room is a fundamental expectation, and it’s deeply concerning to hear that this standard was not met. We are addressing this incident with our team to ensure it does not happen again. Your feedback is invaluable, and we hope you might consider giving us another chance to provide the quality service you deserve.Sincerely,Hotel Management