Extended Stay America Select Suites - Denver - Cherry Creek

Business response:

Dear Christian, Thank you for sharing your experience. We deeply regret that your stay was disrupted by noise and other concerns. Providing a peaceful and comfortable environment is our priority, and we’re sorry we fell short. Your feedback regarding the room condition and overall atmosphere has been noted and will be addressed with the appropriate teams to ensure improvements are made. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming y... read more

Business response:

Dear Carlos,Thank you for sharing your feedback. We deeply regret that your experience fell far below expectations and sincerely apologize for the condition of the property during your stay. Maintaining a clean and comfortable environment is our top priority, and it is clear we did not meet those standards in your case. Your concerns have been shared with our team, and we are taking immediate steps to address these issues to ensure a better experience for future guests. We value your input and hope you might consider giving ... read more

Business response:

Dear Zachary, Thank you for your feedback. We are glad you chose Extended Stay America and appreciate your patience regarding the hot water issue. Your experience helps us improve, and we hope to welcome you back for a seamless stay in the future.Sincerely,Hotel Management 

Business response:

Dear Orlando,Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable experience you described. A clean and prepared room is a fundamental expectation, and it’s deeply concerning to hear that this standard was not met. We are addressing this incident with our team to ensure it does not happen again. Your feedback is invaluable, and we hope you might consider giving us another chance to provide the quality service you deserve.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for your feedback. We appreciate your observations regarding the room's condition and amenities. While we strive to maintain a welcoming and comfortable environment, we understand your concerns and will work to address these areas. We value your input and hope to provide you with an improved experience should you decide to stay again in the future.Sincerely, Hotel Management 

Business response:

Dear Lewis, Thank you for sharing your feedback. We deeply apologize for the experience you had during your stay and regret that the condition of the property did not meet your expectations. We take all guest feedback seriously and will work to address the areas that need improvement. We appreciate your comments and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management