Extended Stay America Select Suites - Denver - Cherry Creek

Business response:

Dear Will, Thank you for sharing your concerns. We sincerely apologize for the discomfort and unease you experienced during your visit. It is disappointing to hear that the condition of your room fell far below expectations, and we regret that you felt compelled to clean it yourself. Your feedback is invaluable and will be used to improve our standards and guest safety. We hope you will consider staying with us again in the future, allowing us the opportunity to provide a more comfortable and secure environment. Sincerely, H... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, especially after such a long drive. We regret that the maintenance audit disrupted your plans and understand how frustrating it must have been to pay for a room you couldn’t use. While these audits are necessary to ensure safety and quality, we realize this situation caused significant disappointment. Your feedback is important, and we are actively working to improve communication and minimize such disruptions in the future. We genuine... read more

Business response:

Dear Guest, Thank you for sharing your experience. We deeply regret that your stay was disrupted by cleanliness and maintenance issues. This is far from the standard we aim to provide, and we sincerely apologize for the discomfort you endured. Your feedback is invaluable in helping us address these concerns promptly. We hope you will give us another chance to offer you a stay that better reflects our commitment to quality and comfort. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Rest assured that we will address this matter with our housekeeping associates to ensure this does not happen again. We are also sorry for the issues you had with our front desk. We understand your disappointment, and your feedback is being reviewed with the team members to see what we... read more

Business response:

Dear Guest, We sincerely regret that your room did not meet cleanliness expectations. Providing a comfortable and well-maintained stay is our priority, and we appreciate your feedback. We will address this with our team to ensure improvements. We hope you’ll consider giving Extended Stay America another chance for a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the disturbance caused while you were here. This is not a regular occurrence at our organization, and we will investigate this further. We hope you will give us another chance to provide you with the exceptional service you deserve soon. Sincerely, Hotel Management