Extended Stay America Select Suites - Denver - Cherry Creek

Business response:

Dear Guest, Thank you for sharing your experience. We deeply regret that your stay was disrupted by cleanliness and maintenance issues. This is far from the standard we aim to provide, and we sincerely apologize for the discomfort you endured. Your feedback is invaluable in helping us address these concerns promptly. We hope you will give us another chance to offer you a stay that better reflects our commitment to quality and comfort. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Rest assured that we will address this matter with our housekeeping associates to ensure this does not happen again. We are also sorry for the issues you had with our front desk. We understand your disappointment, and your feedback is being reviewed with the team members to see what we... read more

Business response:

Dear Guest, We sincerely regret that your room did not meet cleanliness expectations. Providing a comfortable and well-maintained stay is our priority, and we appreciate your feedback. We will address this with our team to ensure improvements. We hope you’ll consider giving Extended Stay America another chance for a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the disturbance caused while you were here. This is not a regular occurrence at our organization, and we will investigate this further. We hope you will give us another chance to provide you with the exceptional service you deserve soon. Sincerely, Hotel Management 

Business response:

Dear Jennifer, Thank you for staying with us and informing us about the issues you encountered with the smoke. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Further, we have informed the maintenance team about the door of your suite, and it will be fixed as soon as possible. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Zachary,We sincerely apologize for the inconvenience you faced regarding your check-in date. We understand how frustrating it must have been to not be able to adjust your reservation, and we regret that this impacted your stay. While we strive to accommodate all guest requests, there are sometimes limitations with third-party bookings and policies. We truly value your feedback and are committed to improving our flexibility and communication. We hope you will consider staying with us again, and we would love to provide y... read more