This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room does not even have a trash can. The bath tub drain super slow, I doubt they cleaned the tub before my reservation, if so, they would find out.
Business response:
Dear Heyang, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the lack of a trash can and the slow-draining bathtub. These issues do not reflect our standards, and we understand how frustrating they can be. Your comments will be addressed with our team to ensure thorough checks and improvements in our room preparation process. We appreciate your input, and we hope you will consider staying with us again, allowing us to provide you with a better experience in the futu... read more
Filthy Several different colors hair were in the shower and sink. Hole in the door. Place was awful
Business response:
Dear Robert,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay and understand how important a spotless environment is for our guests. Your comments regarding the condition of the facilities are noted, and we will share them with our team to ensure improvements are made. We appreciate your insights and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Avoid I’m leaving this review as a warning to others. Avoid this hotel at all costs. Listed as non smoking property but room smelled so strongly of cigarettes that I kept my suitcase closed to keep my clothes from absorbing the odor. There were bed bugs - woke up in the morning and had to pull one off of me that was biting me. Whole room, floor, kitchenette, sink, shower were stained and dirty. There were drain flies and well as house flies in the room. It looked like someone had punched holes in the bathroom door. Cabinets ... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Lack of housekeeping even offered, when requested was told they were either completely out of an item or staff was unavailable. Surrounding area felt unsafe with entrance to hotel being down back alleyway, frequent and multuple police units on site nightly.
Business response:
Dear Darren, Thank you for your feedback. We apologize for the issues you experienced with housekeeping and the safety concerns regarding the hotel’s surroundings. We understand how important these aspects are and are addressing the availability of items and staff training to improve service. The safety of our guests is a priority, and we are reviewing our security measures. Your feedback is valuable, and we are committed to making necessary improvements. We truly appreciate your feedback and look forward to the opportunity ... read more
If you value your life, do not stay here. This place should be condemned. It was absolutely filthy, there was a giant hole in the bathroom door, a picture frame was melted, there were cigarette burn marks everywhere, there was vomit in the sink and on the bathroom tub, there was what looked to be bullet holes in the recliner chair, and I found pills on the floor. I did not stay the second night and only stayed the first night because it was late and I was exhausted. The people the “hotel” attracted looked like crack addicts ... read more
Business response:
Dear Meghan, Thank you for your feedback. We are deeply sorry to hear about the issues you experienced during your stay. This is not the standard we strive for, and we take your concerns very seriously. We will address the cleanliness, maintenance, and safety issues you mentioned immediately. Your feedback is crucial in helping us improve, and we sincerely apologize for the discomfort you faced. We appreciate your feedback and hope you might consider staying with us again in the future. Sincerely,Hotel Management
Disgusting room. Floors were black from dirt. Trash under bed. Dog poop everywhere in parking lot. Fridge didn’t work and a lot of our food spoiled. Steaks, fruit and toddler yogurts.
Business response:
Dear Luis, Thank you for your feedback. We’re truly sorry to hear about the cleanliness issues and the problem with the refrigerator. This is not the standard we strive to maintain, and we are addressing these concerns with our team to ensure improvements are made. We regret the inconvenience you experienced with your food and the condition of the parking lot. We hope you’ll consider giving us another chance to provide a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,829 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.