This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Room was not clean and for 3 people they gave us 2 towels and when we asked for another one Anna at the front desk acted very rude !! Will never stay at this location again
Business response:
Dear Shellie, Thank you for your feedback. We apologize for the cleanliness issues and the inadequate towel supply you experienced during your stay. This type of behavior does not reflect our standards of guest service, and we are addressing this with our team. Your comfort is important to us, and we regret any inconvenience caused. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Door wouldn’t lock
Did not allow me to check in. My flight was delayed 1 hr. They marked me as a No show, charged me a large no-show fee, and was unable to reverse the charge, because computer was in "night audit mode". I asked them if they could provide me the room for the night, since it was available, and they said they could not make any new reservations, as system was in Night audit mode. They told me to leave the property and find somewhere else to stay. Mind you this was one o'clock in the morning am. So I had to walk with my luggage to... read more
Business response:
Dear Paul, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
No cookware. Dirty. No shower pressure. 2 towels. Will never return.
Business response:
Dear Stephane, Thank you for being our guest. It is nice to know you were pleased with having a kitchen in the room. However, we apologize for the issues you disliked. During check-in, we will instruct our front desk team to mention our kitchenware policy. The dishes are kept at the front desk to ensure cleanliness and are delivered to the guest's suite as requested. Further, we regret the water pressure that disappointed you. Your remarks have been shared with our maintenance team so they can be rechecked and fixed. Please ... read more
Dirty beds
Business response:
Dear Lea, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained suite, and we are very sorry for any oversight with the bed. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will give us another opportunity to provide you with the seamless visit you deserve.Sincerely,Hotel Management
Bugs in bed. Crumbs on floor. No soap in bathroom.
Business response:
Dear Joseph, Thank you for your feedback. We sincerely apologize for the issues you encountered with cleanliness and the lack of bathroom supplies. Your comments have been shared with our housekeeping team for immediate action. We are committed to improving our standards and providing a better experience for our guests. We hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
Dirty room The room was dirty. There was trash in the trash can. There were black marks on the bedspreads. It hadn’t been cleaned.
Business response:
Dear Chelsea, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered in your room. This is not the standard we strive for, and we are addressing these concerns with our housekeeping team to ensure this does not happen again. Your experience is important to us, and we appreciate you bringing these matters to our attention so we can improve our services. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.