This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and comfortable. Needed a one night stay in Ann Arbor and booked this place online, the room was very clean and the beds were very comfortable, also the staff was friendly and helpful, only drawback for me was no ice machine, all in all I thought it was a very nice stay for the money.
Very Satisfactory Everything was as expected for us with this stay. It is not a high end hotel, but it is a great value for the price. The room was clean, orderly, quiet and comfortable. There were only minor signs of wear-and-tear in the room and the facility in general. The hotel service went above and beyond in that we checked in slightly early and were granted a late check out (of about an hour or two beyond the normal). The only issue we had was that the room we were originally given was not yet cleaned. However, becaus... read more
Very Pleasant Experience--Home Away From Home! We like this hotel so much, we will definitely stay there again and will recommend it to our friends. It is the only hotel in the area which has all the attributes we like. The full kitchen is a HUGE selling point with us.
Smoke smell on third floor. We had asked for a non-smoking room and were placed on the third floor which had a very smokey smell. We requested to be changed and immediately got moved to the second floor. No problem there. Good location. Close to the mall and university.
Okay for one night Our room was next to the elevator-the worst place in any hotel. Walls were paper thin and even though we were around a corner from the lobby, we heard every conversation from the lobby late night, early morning. Lastly, paint job on cupboards must have been done without masking and it showed.
race Nice beds, awesome having frig and stove with microwave
Terrible lobby, smelly and dirty hallways, dirty carpet, dirty towels... a disaster
Business response:
Dear Guest, Thank you for providing your feedback. We are very concerned to learn that the condition of the lobby and guest room did not meet acceptable standards. Cleanliness and a welcoming environment are priorities we take seriously, and it is clear that your experience fell far short of expectations. We sincerely apologize for the frustration and discomfort this caused during your stay. Your comments will be shared with our management and housekeeping teams. We appreciate you bringing these matters to our attention. Sin... read more
The lobby, hallways and stairway was filthy. Hallway looked as though it hadn’t been vacuumed in weeks. I’ve never been to an Extended Stay that had nothing in the kitchen but one disposable plastic cup. No dish ware or utensils or any pots or even a dish.front desk closes early and opens lat 10 AM.
Business response:
Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite for a minimal fee. Further, we are sorry for the cleanliness concerns that you mentioned.... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 975 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.