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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Satisfactory Everything was as expected for us with this stay. It is not a high end hotel, but it is a great value for the price. The room was clean, orderly, quiet and comfortable. There were only minor signs of wear-and-tear in the room and the facility in general. The hotel service went above and beyond in that we checked in slightly early and were granted a late check out (of about an hour or two beyond the normal). The only issue we had was that the room we were originally given was not yet cleaned. However, becaus... read more
Very Pleasant Experience--Home Away From Home! We like this hotel so much, we will definitely stay there again and will recommend it to our friends. It is the only hotel in the area which has all the attributes we like. The full kitchen is a HUGE selling point with us.
Smoke smell on third floor. We had asked for a non-smoking room and were placed on the third floor which had a very smokey smell. We requested to be changed and immediately got moved to the second floor. No problem there. Good location. Close to the mall and university.
Okay for one night Our room was next to the elevator-the worst place in any hotel. Walls were paper thin and even though we were around a corner from the lobby, we heard every conversation from the lobby late night, early morning. Lastly, paint job on cupboards must have been done without masking and it showed.
race Nice beds, awesome having frig and stove with microwave
I normally do not write reviews, but this is one that needs to happen. Despite several attempts to remedy the concerns both on site and via email with the manager. Nothing was done. Long story short. The room was in terrible condition. It was dirty, there were poor repairs made to virtually every corner of the room. It was doors on the bathroom vanity, the caulking around the tub/shower was discussing. There was a 2x4 in the corner of the room to hold the door open. Immediately after checking in, we tried to report these con... read more
Business response:
Dear William, Thank you for sharing your detailed feedback. We sincerely regret the experience you described and understand how disappointing and frustrating it must have been. We are very sorry for the condition of the room and the lack of response you encountered while attempting to address your concerns. This is not reflective of the service we strive to provide, and your comments have been shared with management for immediate review. We invite you to reach out directly so we can revisit your situation and work toward an ... read more
Kitchen nothing in it so if you are traveling no pots or utensils. The place is very old and out dated. Kitchen was not very sanitary.
Business response:
Dear Angela, Thank you for sharing your feedback with us. We’re sorry the kitchen didn’t meet your expectations and appreciate you bringing this to our attention. Please note that cookware and utensils are available at the front desk for a small fee, and our team is always happy to assist with any additional needs you may have. We hope you’ll give us another chance to make your next stay more comfortable. Sincerely, Hotel Management
Holes in walls, smell in room, scary people loitering around.
Business response:
Dear William, We’re really sorry to hear about your experience. Our maintenance and housekeeping teams ensure that every suite is fresh and ready for guests, so this is definitely not what we aim for. We’ll look into the issues you mentioned to resolve them. Thank you for bringing this to our attention. We would love the chance to welcome you back for a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 956 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.