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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap extended stay hotel=cheap experience, pass Decent size room but they didn't have linens for sleeper sofa then tried to charge me extra for those linens. No dishes in the kitchen. They only had 2 towels in the room that was reserved for 4 adults, and when I went to get more (because they won't bring anything to your room) they said they have been out of towels for over a week. I won't be staying at this property in the future. So if you want a place to sleep take just 1 shower and not eat, this is your place. No vending... read more
Business response:
Dear Robert,Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered, including the shortage of linens and towels, as well as the lack of amenities and staffing. Your feedback highlights areas where we need to improve, and we are actively addressing these challenges to serve our guests better. We regret that your stay did not meet expectations and appreciate your patience in this matter. We hope you might consider giving us another chance in the future to provide a... read more
Lots of bad little things means keep looking Enough small things were bad to say i shouldve just paid a little more. Always waiting on someone to show up at the front desk, some of the room was upgraded but I'm 45 and the fridge and range were easily as old as me. Never seen a range that old, fridge made weird noises all night long. Cheap tub surround with mildew on all seams. Elevator out of service and we were on the 3rd floor. Nothing tremendously bad but overall this place is well below average.
Business response:
Dear Frank, Thank you for posting a review of your recent stay. We are genuinely sorry for the lack of attentiveness from our front staff and the issues with the maintenance of the fridge and the tub in your room. We also regret to know about the elevator's function. However, we appreciate you bringing this to our attention. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Once again, thank you for being so patient, and we hope ... read more
Property is run down and would have not stayed if we knew
Business response:
Dear Javier, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
The room needed alot of work. Door was de-laminated, flooring was dirty, walls were dirty, shower caulk covered up mold. Decided to not use the shower because of this. No blankets for the pull out bed. Counertops were stained and dirty. 2 towels for a room that sleeps 5. Cabinets were in bad shape and dirty. Would not recommend this property
Business response:
Dear Shelly, Thank you for sharing your feedback. We genuinely appreciate your input regarding the room conditions and understand your concerns. Your comments about the cleanliness and maintenance issues are important, and we will address them with our team to ensure improvements are made. We strive to provide a comfortable experience and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
The hotel needs to be refreshed, the carpet seems worn and sticky everything is dated, nice sized rooms but poor condition
Business response:
Dear Dan, Thank you for your feedback. We appreciate your comments about the condition of the hotel and acknowledge that some areas need refreshing. We are currently evaluating our facilities to enhance the overall guest experience, and your insights are invaluable in guiding our improvements. We’re glad you found the rooms to be a good size, and we’re committed to making the necessary upgrades. We hope to welcome you back soon for a more enjoyable stay.Sincerely,Hotel Management
I had a reservation. Upon arrival they did not have a room for me and moved me to a hotel in Novi. I asked them to cancel. They charged me for the room at another city that they moved me to. Horrible customer service. Take a reservation and keep the reservation. Do not move me to a hotel 30 minutes away. This is bad business and criminal for charging me for service i did not receive. Small claims court is in the future.
Business response:
Dear Sean, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.