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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I got to the hotel after my room was booked, NO ONE was at the front desk. It was closed and locked up. I haven’t got my refund back yet.
Business response:
Dear Daryl, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Rest assured, we take your refund concern seriously and we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
THIS WAS HORRIBLE MY ROOM HAD A POOL VIEW BUT WAS NAILED SHUT
Business response:
Dear Theresa, we apologize for the inconvenience you experienced with your room's window. We understand how frustrating it must have been not to be able to enjoy the pool or the view as expected. While we aim to provide amenities and services that meet our guests' expectations, maintenance issues can arise and disrupt the experience. We regret any inconvenience this caused and are committed to improving. We appreciate your patience and hope you will give us another chance to provide a better experience in the future. Thank y... read more
Horrible The rooms were smelly. The kitchette didn’t even have cups forget about other utensils although this is supposed to be an extended stay. No towels either. The front office closes at 10 pm and no coffee machine or breakfast. Worst place ever
Business response:
Dear Satish, It is disappointing to read that we did not meet your expectations on this occasion, and we are truly sorry your stay was anything other than perfect. Please know that we always aim to deliver a seamless experience for our guests, and we will review your concerns with the appropriate team to ensure a more fulfilling visit for future guests. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
If this was the last place again id sleep in mycar Rips in the floor, old and outdated appliances, and terrific scene from begining to end. It was a nice place to sleep but other than that it was not great.
Property doesn’t look nothing like the pictures that is online there wasn’t even no one inside like a front desk you didn’t see anyone it was ghost town so how was i suppose to check in and know anything couldn’t even get my room this is very inconvenient because i drove 3.5 hours away from home just to come here and not have a place to stay
Business response:
Dear Mickel, Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. Ensuring a seamless check-in process is essential, and we regret that you encountered difficulties upon arrival. Your feedback is valuable, and we will investigate the issues you mentioned to improve our operations. We understand your disappointment and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
There was literally a hole in the wall. Frayed carpet. The staff was nice, but this place needs a facilities overhaul.
Business response:
Dear Maureen, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this appropriately and genuinely appreciate you bringing this to our attention. We appreciate your kind words regarding our staff and hope you will consider giving us another opportunity to serve you better in the future. T... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.