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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There wasn’t anyone there to check us in. Children let us in the front door. We couldn’t even get a room that I paid for. I have disputed the charge on my credit card.
Business response:
Dear Katherine, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
It was terrible. I booked a room on Expedia. When I arrived there, I went to the front desk and they told me that they didn't have a room for me. Therefore, I had to go out, at midnight, to find another hotel. Terrible customer service, would not recommend.
Business response:
Dear Lucia, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your reservation and the difficulty in finding alternative accommodations. This is not the standard of service we strive for, and we are investigating what went wrong with your booking to prevent future occurrences. We understand how frustrating this situation must have been and appreciate you bringing it to our attention. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Not a extented stay motel as we had requested. No essentials!!
Business response:
Dear Don, Thank you for sharing your feedback. We apologize for not meeting your expectations regarding the extended stay essentials. Your experience is important to us, and we regret any inconvenience this may have caused. We strive to provide all the necessary amenities for our guests. We appreciate you bringing these matters to our attention and hope to offer you a better experience in the future.Sincerely,Hotel Management
This is not a hotel. This is like renting a monthly room. It’s horrible check in People smoking pot in parking lot No 24hr desk
Business response:
Dear Suzanne, Thank you for sharing your experience. We regret that your stay did not meet expectations. We take concerns about the environment and guest behavior seriously and will be addressing the issues you mentioned. Our front desk hours are posted, but we understand the importance of 24-hour service and apologize for any inconvenience this may have caused. We appreciate your feedback as it helps us improve and hope you'll consider giving us another opportunity in the future.Sincerely,Hotel Management
When we arrived it took forever for someone to show up to the desk to help me. Then they had no record of our reservation, even though I clearly had the confirmation in front of me. They sent me to a sister hotel down the street, and insisted my reservation was there instead. It was not. We ended up having to find another place to stay late at night. Also there were a lot of men hanging out in the parking lot just lurking. Then I was still charged and had to navigate a refund.
Business response:
Dear Jessica, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. While we review the charges on your card, please feel free to connect us for assistance. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.