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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is run down and would have not stayed if we knew
Business response:
Dear Javier, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
The room needed alot of work. Door was de-laminated, flooring was dirty, walls were dirty, shower caulk covered up mold. Decided to not use the shower because of this. No blankets for the pull out bed. Counertops were stained and dirty. 2 towels for a room that sleeps 5. Cabinets were in bad shape and dirty. Would not recommend this property
Business response:
Dear Shelly, Thank you for sharing your feedback. We genuinely appreciate your input regarding the room conditions and understand your concerns. Your comments about the cleanliness and maintenance issues are important, and we will address them with our team to ensure improvements are made. We strive to provide a comfortable experience and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
The hotel needs to be refreshed, the carpet seems worn and sticky everything is dated, nice sized rooms but poor condition
Business response:
Dear Dan, Thank you for your feedback. We appreciate your comments about the condition of the hotel and acknowledge that some areas need refreshing. We are currently evaluating our facilities to enhance the overall guest experience, and your insights are invaluable in guiding our improvements. We’re glad you found the rooms to be a good size, and we’re committed to making the necessary upgrades. We hope to welcome you back soon for a more enjoyable stay.Sincerely,Hotel Management
I had a reservation. Upon arrival they did not have a room for me and moved me to a hotel in Novi. I asked them to cancel. They charged me for the room at another city that they moved me to. Horrible customer service. Take a reservation and keep the reservation. Do not move me to a hotel 30 minutes away. This is bad business and criminal for charging me for service i did not receive. Small claims court is in the future.
Business response:
Dear Sean, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
There wasn’t anyone there to check us in. Children let us in the front door. We couldn’t even get a room that I paid for. I have disputed the charge on my credit card.
Business response:
Dear Katherine, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
It was terrible. I booked a room on Expedia. When I arrived there, I went to the front desk and they told me that they didn't have a room for me. Therefore, I had to go out, at midnight, to find another hotel. Terrible customer service, would not recommend.
Business response:
Dear Lucia, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your reservation and the difficulty in finding alternative accommodations. This is not the standard of service we strive for, and we are investigating what went wrong with your booking to prevent future occurrences. We understand how frustrating this situation must have been and appreciate you bringing it to our attention. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 956 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.