This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved the room two weeks in advance for 2 Dbl Beds for 2 nights. Check in time is 3 which is fine. Arrived 4:30 room not ready. It took the clerk over twenty-five minutes to verify my stay and give me a key for later. Told her keep the room under my credit card and that I would pay upon leaving. NO, my card was charged in advance! Had to leave and come back much later to a room where the bathroom ceiling was poorly patched and leaking water. No hand soap in the room, no shampoo, no garbage pails etc. No coffee in the ro... read more
Hotel smelled horrible. Room desperately needed renovation. Broken furniture. Has kitchen but no dishes or utensils. No desk clerk availabile. Needed to wait over ten minutes to check in.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly regret that your experience fell short of expectations and apologize for the discomfort and inconvenience you encountered. While we are grateful you chose to stay with us, it is clear we missed the mark in delivering a smooth and welcoming visit. Your comments are important to us, and we hope to have the opportunity to offer you a more positive stay in the future. Sincerely, Hotel Management
I would not stay again. I tried canceling, but would not give refund since booked via expedia. The bathroom shower curtains smelled. They need to throw those away and replace with new ones at this point. Whole building was dirty. They NEED to clean or hire more cleaning staff to do a deep cleanse of the entire hotel. I did not trust the bed sheets either. Towels were stained. Just bad experience and would NEVER stay here again.
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. We are sorry to hear your visit did not meet expectations and regret the frustration you experienced. While we understand your concern regarding the cancellation, reservations made through third-party platforms are often subject to their terms, which may limit refund or change options. Your comments have been shared with our team, as cleanliness and guest comfort remain key priorities. Should you reconsider, we hope to provide a more welcoming and improved expe... read more
Worst hotel ever Bathroom was dirty with out towels, no utensils, loud people at 2:00am etc…
Business response:
Dear Ruben, We sincerely apologize for the disappointing experience you had during your stay. We strive to provide a clean and well-equipped room, along with a peaceful environment, and we regret that we fell short in these areas. Your concerns regarding cleanliness, missing amenities, and noise disturbances will be addressed with our team to ensure improvements. We appreciate your feedback and understand how frustrating this must have been. Should you give us another opportunity, we will do our best to provide a much better... read more
Poor service Not so good stood in the lobby 15 minutes waiting for someone to come check us in, no coffee pot only one chair to sit and eat at the table.
Business response:
Dear David,We sincerely apologize for the wait time during check-in and for the lack of amenities that impacted your stay. Providing prompt service and a comfortable experience for our guests is our priority, and we regret that we fell short in these areas. While some in-room amenities may be limited, we understand how these details contribute to a more convenient stay, and we will take your feedback into consideration as we work to enhance our services. Your experience does not reflect our usual standards, and we truly appr... read more
Not the best option Dirty, old hotel... Definitely a last resort option. The room had a kitchen but you had to pay extra for any dishes. The staff was very nice but I am very glad we only stayed 1 night.
Business response:
Dear Christina,Thank you for sharing your feedback. While we’re pleased to hear you appreciated the kindness of our staff, we sincerely regret that the overall condition of the hotel and additional charges for kitchenware left you disappointed. Your concerns about cleanliness and upkeep are being addressed as part of our commitment to improvement. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Very loud and rambunctious.
Business response:
Dear Christina,Thank you for sharing your feedback. We regret to hear about the noise disturbances you experienced during your stay. Providing a comfortable and relaxing environment for our guests is our priority, and we are taking steps to address this concern to prevent future occurrences. We wish you a Merry Christmas and hope you will consider staying with us again to experience the improvements firsthand.Sincerely,Hotel Management
I did not like that the hotel staff were using a drill at 1:00 am.
Business response:
Dear Christina,We sincerely apologize for the inconvenience caused during your stay at Extended Stay America. Your feedback is invaluable, and we’ll address this issue promptly to ensure a peaceful experience for all guests in the future. We hope to have the chance to welcome you back and provide a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.