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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility seemed sketchy. We arrived late and could not get ahold of anyone to check in. We had to call customer service (a number I found online), and they were able to reach the night attendant. He finally came out and checked us in. The room was clean, but the furnace smelled. The carpet was undesirable.
Business response:
Dear Guest, Thank you for sharing this with us. What you encountered on arrival is not the experience we want for our guests, and we’re sorry for any frustration or uncertainty it may have caused you. We’re also taking a closer look at the concerns you noted in the room so they can be addressed promptly. We appreciate your patience and the chance to improve. We hope your next visit feels much more seamless. Sincerely, Hotel Management
I normally do not write reviews, but this is one that needs to happen. Despite several attempts to remedy the concerns both on site and via email with the manager. Nothing was done. Long story short. The room was in terrible condition. It was dirty, there were poor repairs made to virtually every corner of the room. It was doors on the bathroom vanity, the caulking around the tub/shower was discussing. There was a 2x4 in the corner of the room to hold the door open. Immediately after checking in, we tried to report these con... read more
Business response:
Dear William, Thank you for sharing your detailed feedback. We sincerely regret the experience you described and understand how disappointing and frustrating it must have been. We are very sorry for the condition of the room and the lack of response you encountered while attempting to address your concerns. This is not reflective of the service we strive to provide, and your comments have been shared with management for immediate review. We invite you to reach out directly so we can revisit your situation and work toward an ... read more
Kitchen nothing in it so if you are traveling no pots or utensils. The place is very old and out dated. Kitchen was not very sanitary.
Business response:
Dear Angela, Thank you for sharing your feedback with us. We’re sorry the kitchen didn’t meet your expectations and appreciate you bringing this to our attention. Please note that cookware and utensils are available at the front desk for a small fee, and our team is always happy to assist with any additional needs you may have. We hope you’ll give us another chance to make your next stay more comfortable. Sincerely, Hotel Management
Holes in walls, smell in room, scary people loitering around.
Business response:
Dear William, We’re really sorry to hear about your experience. Our maintenance and housekeeping teams ensure that every suite is fresh and ready for guests, so this is definitely not what we aim for. We’ll look into the issues you mentioned to resolve them. Thank you for bringing this to our attention. We would love the chance to welcome you back for a better stay. Sincerely, Hotel Management
Very old and in need of repairs and updated.
Business response:
Dear Scott, We are sorry to hear that we may not have fully met your expectations during your stay. We are committed to enhancing our hotel's appearance and functionality to ensure our guests enjoy a comfortable and satisfying stay. Your comments highlight important areas for our attention, and we truly value your feedback and will take note of it as we continue to work on improvements. Thank you for visiting us, and we hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel M... read more
Not clean, no soap, room key stopped working and nobody to help. Property is a bit run down
Business response:
Dear Tim, We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with cleanliness, missing amenities, and room key access. Providing a clean, safe, and comfortable environment for our guests is our top priority, and your comments have been immediately shared with our housekeeping, maintenance, and front desk teams to prevent similar issues in the future. We appreciate your honesty, as it helps us improve our services and guest experience. We hope to have the opportunity to wel... read more
This was U Of M Parents Weekend so this price was already ridiculous at $296 per night. This place is truely not a hotel but a temporary apartment. There are no amenities like a coffee maker, iron, hair dryer, wifi etc. The condition of the rooms are very worn out. The first room they gave us the room was just filthy, broken lamp, dirt on the walls, dirty sheets, bathroom that didn't look like it had been cleaned. The second room was hardly better. Food was leftover in the cupboards, towels with holes in them. The hallways s... read more
Saving grace for this place was the staff was helpful and very friendly. Otherwise… extremely dated. No hair dryer or shampoo. As it was extended stay I would have expected basic plates, cups, silverware. Nope. Generally terrible, not in good condition.
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 975 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.