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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old and in need of repairs and updated.
Business response:
Dear Scott, We are sorry to hear that we may not have fully met your expectations during your stay. We are committed to enhancing our hotel's appearance and functionality to ensure our guests enjoy a comfortable and satisfying stay. Your comments highlight important areas for our attention, and we truly value your feedback and will take note of it as we continue to work on improvements. Thank you for visiting us, and we hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel M... read more
Not clean, no soap, room key stopped working and nobody to help. Property is a bit run down
Business response:
Dear Tim, We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with cleanliness, missing amenities, and room key access. Providing a clean, safe, and comfortable environment for our guests is our top priority, and your comments have been immediately shared with our housekeeping, maintenance, and front desk teams to prevent similar issues in the future. We appreciate your honesty, as it helps us improve our services and guest experience. We hope to have the opportunity to wel... read more
This was U Of M Parents Weekend so this price was already ridiculous at $296 per night. This place is truely not a hotel but a temporary apartment. There are no amenities like a coffee maker, iron, hair dryer, wifi etc. The condition of the rooms are very worn out. The first room they gave us the room was just filthy, broken lamp, dirt on the walls, dirty sheets, bathroom that didn't look like it had been cleaned. The second room was hardly better. Food was leftover in the cupboards, towels with holes in them. The hallways s... read more
Saving grace for this place was the staff was helpful and very friendly. Otherwise… extremely dated. No hair dryer or shampoo. As it was extended stay I would have expected basic plates, cups, silverware. Nope. Generally terrible, not in good condition.
Not “good” Walking into the room was like a scene out of Five Nights at Freddy’s… it looks like it would have been a good hotel about 30 years ago… The worst part was we counted on using the pullout couch as a bed, and found snacks inside… peanuts, blueberries, granola, we all wanted to throw up. There was a weird smell, and the kitchen and dresser drawers were all disheveled, every lampshade was crooked and written on. Scary.
The hotel is very old and dirty. Although there were many amenities, include microwave, full size fridge, even stove, the room and the bed were dirty. The towels had stains and a bad smell. No hair dryer in the room, which was totally unacceptable. If you don't mind paying twenty or thirty dollars more, choose another hotel nearby.
I reserved the room two weeks in advance for 2 Dbl Beds for 2 nights. Check in time is 3 which is fine. Arrived 4:30 room not ready. It took the clerk over twenty-five minutes to verify my stay and give me a key for later. Told her keep the room under my credit card and that I would pay upon leaving. NO, my card was charged in advance! Had to leave and come back much later to a room where the bathroom ceiling was poorly patched and leaking water. No hand soap in the room, no shampoo, no garbage pails etc. No coffee in the ro... read more
Hotel smelled horrible. Room desperately needed renovation. Broken furniture. Has kitchen but no dishes or utensils. No desk clerk availabile. Needed to wait over ten minutes to check in.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly regret that your experience fell short of expectations and apologize for the discomfort and inconvenience you encountered. While we are grateful you chose to stay with us, it is clear we missed the mark in delivering a smooth and welcoming visit. Your comments are important to us, and we hope to have the opportunity to offer you a more positive stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 956 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.