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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was sticky, and all the furniture is heavily used. Feels like it was a smoking room that turned into a non-smoking room. They are actively replacing the floors but that’s really all they’re refurbishing after probably 20+ years.
Business response:
Dear Guest, Thank you for sharing a detailed perspective. We regret to learn that your room may not have met our usual standards, and we sincerely apologize for any inconvenience this may have caused. Please be assured that we will conduct a comprehensive review with our team to ensure that all rooms are prepared to the highest standards for our esteemed guests. We truly appreciate your feedback, as it is crucial for our ongoing efforts to enhance the guest experience. Sincerely, Hotel Management
Staff was very friendly and helpful but both rooms were nasty. I had to get a whole new room because the tub was clogged up then when i got to the new room that was clogged up as well
Business response:
Dear Guest, Thank you for sharing your experience with us. We are genuinely sorry that the condition of the accommodations and the maintenance concerns you encountered caused inconvenience during your stay. This is not the level of service we strive to provide, and your comments have been shared with the appropriate team to prevent similar situations in the future. That said, we are glad to hear that our service meets your expectations. We hope to have an opportunity to restore your confidence with a better experience. Since... read more
The changed me to a different hotel and it was irritating getting my money back
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for not meeting your expectations. Your input is valuable, and we will share your feedback with our team to provide a better experience for future guests. We appreciate you sharing your thoughts and hope for a much-improved stay next time. Sincerely, Hotel Management
Unorganized
Business response:
Dear Dennis, Thank you for your feedback. It is disappointing to know that your stay did not meet expectations. Your feedback is important to us and will be shared with our team to ensure we are doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
Poor shabby condition I have never stayed in a hotel with such shabby condition! There were no tissues,no shampoo,2 small bath towels2 wash cloths,one hand towel. The carpet was so gross,filthy!
Worn out hotel. Sour smell in room. Kitchenette with nothing, and only a small bar of soap in the bathroom. But a safe neighborhood close to the interstate.
My reservation was canceled by the hotel before my arrival due to a plumbing issue, but I didn’t receive any information about that until I arrived learned I had no room. Had to find another hotel at 9pm on a Saturday night.
I didn't have high expectations based on the overall 7.0 rating. However, I did not anticipate the rooms and overall facility to be as filthy as it was. A repulsive smell permeated the room I was given. After two nights of no sleep due to the severity of the smell, I communicated the issues to the manager who moved me to another slightly less disgusting room, and agreed to remediate the situation by discounting my rate. Several follow-up attempts I made to contact the manager were subsequently ignored. I do not recommend sta... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.