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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Because they are phasing out their extended services, no coffee maker was available. Breakfast items were also slim to none. The shower dripped all night and couldn't be shut off.
Business response:
Dear Cindy, We apologize for the inconvenience you experienced during your stay. Your feedback is important, and we regret falling short of your expectations regarding the amenities and maintenance issues. Please be assured that we are addressing these concerns to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Needs an interior remodel not just the exterior.... Grab and go was not even up at 7:00 a.m. Sunday morning...... I need my coffee!!😡
Business response:
Dear Jim, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the need for an interior remodel and the availability of our grab-and-go breakfast is duly noted. We understand the importance of a timely breakfast service and will address this issue with our team to ensure improvements are made. Please accept our apologies for falling short of your expectations. We appreciate your valuable feedback as it helps us identify areas for improvement. If you decide to give us another chance, we... read more
Sludge! The front desk staff was friendly and quick. However, you hear everything in the halls and rooms around you. I woke up in the middle of the night to a gurgling sound, and the bathroom sink was filling with black sludge! It was totally unusable. The sink had a black film when I checked in, so this clearly wasn’t the first time.
Business response:
Dear Dana, Thank you for acknowledging our friendly and efficient front desk staff. We sincerely apologize for the disturbance caused by the noise and the issue with your bathroom sink. Your feedback is concerning, and we assure you that our team will address these matters to prevent reoccurrence. We appreciate your understanding and patience. We value your input and remain committed to improving our services. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deser... read more
Sidewalks were not shoveled ever. The overall property was not clean. It was dirty. I had to request that the sidewalks get shoveled to the manager. She argued with me that the sidewalks were shoveled. The remote for the TV didn’t work couldn’t open it to get batteries changed, it was inconvenient to ask for help from the front desk. Noisy.
Business response:
Dear Laura, Thank you for taking the time to post a review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us anothe... read more
Someone tried to get into my room. I went to call the front desk but the phone in my room didn’t work. I tried calling from my phone over 20 times and got no answer. After waiting for 3 hours to leave out I finally left and told the front desk the just wrote it down and it’s now been almost a month and I’ve yet to hear anything from anyone.
Business response:
Dear Aurora, Thank you for your recent review of our hotel and for sharing your feedback. Our top priority is our guests and employees' safety and security; the security team is reliable and well-trained. We are sorry for not taking this into action sooner, and we appreciate you for bringing this to our attention. We assure you we will address our staff and will investigate this issue. Please get in touch with us directly at the hotel so we can discuss further details. We are very sorry this occurred during your stay, and we... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.