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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Very Good The rooms floors were absolutely disgusting. The entire room was just kind of out of date. The lights above one bed flickered and then went out completely at one point. There was nothing in the kitchenette, and the refrigerator was gross on the outside. The TV in the room is on, but the remote did not have a cover on the back. Just overall not what I was expecting from an Extended Stay.
Business response:
Dear Megan, We sincerely regret that your stay did not meet expectations. Your concerns about cleanliness, maintenance, and amenities are deeply concerning, and we apologize for any discomfort this caused. Providing a well-maintained and comfortable environment is our priority, and we will address these issues with our team to ensure immediate improvements. Your feedback is invaluable in helping us enhance our guest experience, and we truly appreciate you bringing these matters to our attention. We hope you will consider giv... read more
Refrigerator made nosie for duration of stay, elevator out of service during stay, no complimentary coffee or breakfast, all doors not secured at night when need a room readersrequire ket cars entry
Business response:
Dear Andrana, We sincerely regret that certain aspects of your stay did not meet your expectations. Providing a comfortable and secure environment is a priority, and we apologize for any disruptions caused. Your feedback regarding the refrigerator will be shared with our maintenance team to address any necessary improvements. We understand how frustrating the elevator issue can be, and we regret any inconvenience this may have caused during your visit. Our team is committed to ensuring all facilities operate smoothly, and we... read more
DON'T DO IT! I did not stay. I checked out as soon as I checked in and went to the Fair Field Inn in back of this hotel.
Business response:
Sorry for your experience. We will share this with our team.
Business response:
Hello,Im sorry for your poor experience.
Wouldn’t recommend, different from listing! Melissa at the front desk was great it was the overall hotel accommodations that were totally not expected this couldn’t have been an original extended stay nothing was as it seemed for when I booked it on here otherwise I wouldn’t have it smelled terribly elevator broke down a tenant was being evicted by police I didn’t know this was a place where people actually resided we got a list of things that were not offered that were at the time of booking just misled disappointed and ups... read more
Business response:
Thank you for your feedback. We're glad Melissa provided great service, but we're sorry the overall experience did not meet your expectations. We apologize for the issues you encountered, including the unpleasant smell, elevator breakdown, and the situation with the tenant. We take your concerns seriously and will review them to improve our accommodations and communication. We appreciate your input and hope you'll give us another chance in the future.
Nothing
Business response:
Dear Aaron,Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. Your input is important to us, and we would appreciate any additional details you can provide to help us understand how we can improve. We are committed to enhancing our services and hope you’ll consider staying with us again for a better experience.Sincerely,Hotel Management
The staff was friendly and helpful. I'm waiting on my refund because the hotel room was infested with roaches and they did not have another room for me to sleep in. I'm very disappointed with this hotel in this city.
Business response:
Dear Rose, Thank you for your feedback. We sincerely apologize for the issues you experienced, especially the roaches in your room. This is certainly not the experience we want to provide, and we understand your frustration. We are actively addressing this with our team to prevent such occurrences in the future. We have also noted your concern regarding the refund and will ensure it is processed promptly. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Management
This place had roaches
Business response:
Dear Jessica, Thank you for sharing your experience. We take cleanliness and comfort very seriously, and while this is not reflective of our usual standards, we truly regret any inconvenience caused. Please know that our team is committed to maintaining a high level of care for all our guests. We appreciate your feedback and are always working to ensure a better stay for everyone.Sincerely,Hotel Management
Horrible experience. Room smelled horrible, bathtub wouldn’t stop dripping, shower barely worked. Stains all over the floor and walls. Never again.
Business response:
Dear Anonymous,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the unpleasant odor, maintenance concerns, and cleanliness issues. This is not the experience we strive to provide, and we understand your disappointment. Your feedback is vital, and we will address these matters with our team to ensure improvements are made. We hope you will reconsider and allow us the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.