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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast - even coffee, although this was included in the Expedia listing. Staff were excellent
Business response:
Dear JONATHAN, Thank you for your feedback. We're pleased to hear that our team provided excellent service during your stay. We sincerely apologize for the confusion regarding breakfast offerings and understand how disappointing it must have been. Your comments are valuable to us, and we will review the information provided to ensure our guests receive accurate details moving forward. We hope to welcome you again for a more seamless experience.Sincerely,Hotel Management
Dirty carpet and no 24 hrs service desk
Business response:
Dear laila, Thank you for your feedback. We apologize for the issues with the carpet and the lack of 24-hour service at the desk. We are committed to maintaining high cleanliness standards and providing around-the-clock support for our guests. Your comments will help us address these concerns and make necessary improvements. We appreciate your input and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
Smelled old it was out dated. It was like staying in a trap house I left in less than a hour. The staff was nice it wasn’t her fault. But no one called me back to handle my issue to cancel my room.
Business response:
Dear DeBraile, Thank you for your feedback. We apologize for the condition of your room and any inconvenience caused. We're pleased our staff was courteous but regret the delay in addressing your cancellation. Rest assured, we're making improvements to our facilities and communication. Your experience is important to us, and we hope to provide a better stay next time.Sincerely,Hotel Management
All run down and dumpy. After you check in they give you a list of all the services no longer available. Worst hotel ever!!
Business response:
Dear Ellen, Thank you for your feedback. We apologize for any inconvenience you experienced. Please be assured that we are actively working on improvements and addressing the issues mentioned. Your input is invaluable in helping us enhance our services. We hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
From the time of walking into the lobby the hotel smelled awful. I can't describe it but made the hotel feel unclean. Would not stay there again
Business response:
Dear Edward, Thank you for sharing your experience with us. We apologize for any discomfort caused by the odor in our lobby; maintaining a clean and pleasant environment is of utmost importance to us. Rest assured, we take your feedback seriously and will address the issue promptly to ensure it does not recur. We hope you will reconsider staying with us in the future, allowing us the opportunity to provide you with a more enjoyable experience.Sincerely, Hotel Management
The shower nozzle was missing and I couldn't take a shower.
Business response:
Dear Cindy, Thank you for bringing your concerns to our attention. We sincerely regret that the issue with the shower impacted your overall experience. We have shared your comments with our maintenance team to prevent such problems from repeating. We value your feedback as we continually work to enhance our guests' experiences. We do hope you will revisit us in the future so we can make it up to you and show you the seamless accommodations you deserve.Sincerely,Hotel Management
Avoid at all costs!! Lobby smelled terrible. Only had an hour to shower and get to a funeral visitation so didn't have time to complain. Room smelled worse than the lobby. Got back to our room at 9:30 pm with two little kids so decided to complain in the morning. In the morning the front desk was closed with a roll-down metal cover. Bathroom had soap and conditioner but no shampoo. Booked two nights but left after only one.
Business response:
Dear Stephen, Thank you for sharing your experience. We apologize for the inconveniences you encountered during your stay. We're addressing the issues you mentioned with our team to ensure they're promptly resolved. Your feedback is invaluable in helping us improve our services. We're sorry that we couldn't address your concerns immediately due to the timing. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Management
The area is close to a lot of dining options so the location was convenient for what I needed it for. But this is not somewhere I would go back to. Staff and maintenance crew were very helpful but the rooms were not cleanly. Had to have maintenance unclog the shower drain prior to using it and remove the live ants from it.
Business response:
Dear Jocelynn, Thank you for taking the time to tell us about your visit. We are happy our location was convenient for your needs, and our service met your expectations. However, we regret any houskeeping and maintenance issues you encountered. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We will address this with our team to ensure we are well-poised to serve you in the future. Thank you for choosing our hotel, and we hope you will give us an... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.