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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms I want a refund.
Business response:
Thank you for your rating
The room was dirty, stains everywhere and globs of things flung on walls in each room. The shower dripped non-stop. Pillows were flat. The room smelled horrible. No coffee or breakfast, like the description suggested. People wandering around outside, standing in bushes, made me uncomfortable. Lots of yelling heard throughout the stay. Staff asked me if I used a “ghost card” when checking in, which I’m not sure even is to begin with, when I asked why the card used to hold the room was charged instead of paying at the property... read more
Business response:
Dear Elizabeth, Thank you for your feedback. We are truly sorry your experience fell so far short of expectations. We apologize for the condition of the room and any discomfort you may have experienced during your stay. Your concerns about cleanliness, noise, and safety are taken seriously, and we are working with our team to address them. We also regret the confusion regarding payment and the staff interaction at check-in—this is not the experience we strive to provide. While we acknowledge some limitations, we are committe... read more
Terrible stay.... Our room was sub-par to say the least. Carpet was terrible, Just filthy. Old BBQ sauce on the table. The Television was old and outdated. Not to mention whoever was staying in the room above was up at 1am in the morning running, jumping, etc.
Business response:
Dear Patrick, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations, and we regret any inconvenience this may have caused. Your feedback is valuable and has been shared with our team to help us improve the overall guest experience. We are grateful for your candid remarks and hope you’ll consider staying with us again, giving us the chance to provide you with a more comfortable and pleasant visit. Sincerely, Hotel Management
The hotel had water logging on a floor and hence could not accommodate me. I had to walk down the road to a different hotel and get a room. This is bad
Business response:
Dear Srini, Thank you for sharing your feedback. We regret the inconvenience you encountered during your visit. While unforeseen situations can occasionally arise, we understand how disruptive this was to your plans and truly regret that we were unable to provide accommodations as intended. Your experience is not the standard we strive to uphold. We’re actively addressing such concerns to help prevent future occurrences and hope to welcome you back for a smoother stay. Sincerely, Hotel Management
I stayed in room 323 and it smelled like homeless people and the air conditioner smelled like somebody peed in it.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry that your visit did not reflect the high standards we aim to uphold. Guest comfort and satisfaction are extremely important to us, and we regret that this was not what you experienced. Your comments have been shared with our team for review and follow-up. We truly value your feedback, which helps us enhance the experience for all who stay with us. We hope you will consider a future visit so we may have the opportunity to provide a more enjoyable... read more
Beat and smelly. No WiFi service. Friendly staff.
Business response:
Dear John, Thank you for your feedback. We are glad our team made a positive impression during your stay. That said, we are genuinely sorry that the condition of the property and internet issues fell short of expectations. We understand how important a clean environment and reliable connectivity are, and we are actively working to improve both. Your experience matters to us, and we hope you'll consider returning to give us another chance to serve you better. Sincerely, Hotel Management
This "suite" should not have been rented. The "full kitchenette" had a giant hole in the counter where the stove was supposed to be. There were MISSING APPLIANCES, MISSING FIXTURES, EXPOSED WIRES, STANDING WATER and conditions that were not at all in keeping with what I prepaid for. (A King suite with kitchenette.) The place as so bad that I called the front desk to see if the room had been ROBBED. (Yes, the door was also open when we arrived - another major safety concern.) I provided Expedia with six pictures to document t... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are deeply saddened and concerned to read about the issues you encountered during your stay. What you described falls far below the comfort, cleanliness, and respect we promise to guests. We are sorry that your stay was disappointing and left you feeling unsatisfied. Please know that your feedback has been taken very seriously. We are committed to doing better, and we hope you’ll allow us the chance to make this right. Sincerely, Hotel Management
Extended Stay Stansbury Farmington Hills, MI SUCKS They gave our rooms away blaming the "3rd party booking company (hotels.com) for having a 'glitch' in their system. I purchased the travel insurance thinking if something happened it would cover any problems. The Extended Stay in Farmington Hills, NI booked our rooms to a business that wanted a whole floor. The manager lied and said he tried to contact me. Hotels.com sent a confirmation email 3 days before our trip confirming our rooms. They overbooked, blamed Hotels.com and... read more
Business response:
Dear Guest,We are truly sorry for your experience and the frustration caused by the booking issue. It’s deeply concerning that your confirmed reservation was not honored and that communication around the matter was unclear. We understand how disappointing it must have been. While third-party booking systems can occasionally result in errors, we are responsible for handling such situations with care, honesty, and a commitment to resolution. We regret that this did not happen and apologize for the inconvenience caused. Your fe... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.