Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Dear Guest, We are pleased to learn about your positive experience with Jaxat Extended Stay America. Ensuring exceptional service is our primary goal, and we sincerely appreciate your recognition. Your feedback serves as a source of motivation for us to uphold the highest standards, and we eagerly anticipate the opportunity to welcome you back for another exceptional stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for bringing this to our attention. What you experienced is far from the level of care we aim to provide, and we’re sorry for the few oversights in your room. We’ll share this with our housekeeping team to ensure it doesn’t happen again. We appreciate your patience and hope to offer you a much smoother stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind words. It is wonderful to know that you love staying with us at Extended Stay America and find it to be the perfect place. Our team is dedicated to making each visit comfortable and enjoyable, and your appreciation means a lot. We look forward to welcoming you back soon for another pleasant stay. Sincerely, Hotel Management