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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hair dryer was at desk, not in room where it should be. No as advance notice that there would be no hair dryer in room. Breakfast was only a snack. Not really a breakfast, by any measure.
Business response:
Thank you for staying with us. We are sorry you were disappointed with our breakfast and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. We also apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These ... read more
Room was clean and quite.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our comfortable accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Clean room and quiet...............................
Business response:
Gary, thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you had a great stay and that you were impressed with the cleanliness of our accommodations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
It was nice Check in was super fast. Room was actually pretty clean. Carpet was a little musty but not unbearable. I think you get what you pay for. Breakfast was granola bars, muffins, coffee, tea, pretty basic not bad
Business response:
Victoria, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked your spotless room and our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Very clean, very well located, and very quiet and clean. Many towels in the bathroom. The reception staff are all very polite, check-in process is fast. Wifi works very well. Coffee is great in the cafeteria.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you not only loved our ideal location and amenities but also liked our well-maintained property and the service provided by our friendly front desk staff. We will certainly share your comments with our team to let them know their efforts were recognized. Thank you again for choosing to stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Broken towel rail in bathroom and electrical socket detached from the wall. We had expected the kitchen of the suite to be equipped, but it was completely empty. Front desk personnel weren’t very efficient at keeping the breakfast bar in the lobby stocked. Price and location were good.
Business response:
Janet, thank you for staying at Extended Stay America. We are glad you loved our convenient location and affordable prices. However, we are sorry for the maintenance issue you encountered and will share your concerns with the appropriate team to fix it immediately. Kindly note, to ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to be more diligent in providing the services to the guests ... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.