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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn’t cleaned to par in some spots, smelled smoke in hallway (thought it was smoke free) hallway smelled, staff weren’t friendly, bed leaned at top, furniture in need of repair, when turning on fan it made a louse noise the whole time
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and that you did not experience the best from our staff. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. We have also alerted our maintenance team about the fan, and they are fixing the noise immediately. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Easy to get to. Great rates and spacious rooms. Check in pretty easy and quick
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our front desk staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice staff, clean, safe, rooms are in good condition & comfortable, ‘breakfast’ was provided as listed. GREAT value. I’ll definitely return to stay at this location.
Business response:
Kate, thank you for being our guest at Extended Stay America. It is great to know that our friendly staff, well-kept rooms, and delicious breakfast buffet had such a positive impact on your stay. Thank you once more for allowing us to be of service, and we look forward to doing so again soon. Sincerely, Hotel Management
Located in a nice area. Room was clean and spacious. Would stay there again. Great value.
Business response:
Thank you for choosing Extended Stay America and for your fantastic review. We are pleased that our location and spacious rooms made up for a great value. It was a pleasure to host you and we look forward to doing so again soon. Sincerely, Hotel Management
Budget Hotel Ok. A budget hotel. Good price. 2.5 Stars
Business response:
Donald, thank you for your kind review of Extended Stay America. We love being able to provide our guests with comfortable accommodations, so we are so glad that you found us to be a great value. Thank you again for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
As an extended stay, it was quite nice, and the kitchen in my room was excellent. But it advertised continental breakfast. It didn't have that at all. It had what I call "grab and go" breakfast foods. There was no eating area, and the selection was very slim.
Business response:
Alan, we appreciate you being a guest at Extended Stay America. It is a pleasure to know you liked having a fully-equipped kitchen and that you had a great stay. The booking website clearly states that we offer our guests free on-the-go breakfast. Your concern regarding our breakfast choices will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Some of the clientele left much to be desired. Would have been nice to have some fresh fruit available at breakfast vs. all processed food. The shower was not clean and no one seemed to care after mentioning it.
Business response:
We are sorry for the inconvenience you had in your room. Your feedback for the oversight is shared with our housekeeping team to be more diligent going ahead. It was also disappointing to know you did not like our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. On a positive note, your rating suggests you had an overall comfortable stay, and we hope these positive aspects of your visit will help you choose again in the future. Sin... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.