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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great and very helpful. The issue is that they didn't have much to work with. it is obvious you get what you pay for. This is man extended stay establishment so it should be stock with everything I need to eat and clean with. There was nothing but 2 disposable plastic cups in the bathroom. The office style chair that was provided was defective and needed to be replaced. While I was there there was a grounds crew working on the landscape around the building. They blocked off the majority of the parking adjacent ... read more
Business response:
I'm glad to hear you found the staff friendly and helpful. We do provide all the amenities that you would have needed for your stay. For sanitary reasons we do not keep dishes, pots, pans and such in the rooms and thus they need to be picked up at the front desk. We do provide a sign in the kitchen of each room alerting guests as to what we have and where they can pick them up from. I'm sorry if the sign was missing from your room. Contacting the front desk for your broken chair we could have provided you with a new one. I h... read more
No toiletries we available during entire stay. Kitchen area particularly outside of fridge quite dirty
Business response:
Kedrin, we apologize for the issue you had concerning cleanliness. Your feedback is shared with our housekeeping team to be more diligent going ahead. Since we are an extended stay property, our guests often bring their personal items, but toiletries and other items are also available upon request at the front desk. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
So so Hotel with few amenities , breakfast was very limited , although the room was nice enough , front desk service was ok as I asked them to book again , they never emailed me so I opted for another hotel
Business response:
Vera, thank you for choosing to stay with us. We're sorry for your disappointment with the amenities. Kindly note, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We also regret the service issue you experienced while you were trying to extend your reservation. We have shared your feedback with our team to be more diligent wit... read more
Good stay for sure! [Please read, tho] My partner and I were on one of our getaways. I usually prep myself when I'm staying at a hotel with my cleaning products, not much but just enough to wipe off counters, doorknobs & other necessary areas. I forgot to bring my dishwashing soap cause I preferably don't like the hotel's dish soap. I had to wipe off the unit where the TV was but other than that my room was clean and I was satisfied. I usually don't like to go to the front desk unless I have to for an exchange of towels or w... read more
Business response:
Thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall good stay, liked our friendly service and your room was to your satisfaction. We appreciate your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Great for those staying longer than a couple of days. May need more staff help at times.
Business response:
Thank you for posting a review of your stay at Extended Stay America. We're happy to know you had a pleasant time while you were here. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
I liked that The front desk clerks were so helpful
Business response:
Thank you for the excellent review. We're delighted to read how much you enjoyed your stay and that our staff provided you with excellent service. We appreciate you acknowledging our front desk team for a job well done. We'll be sure to share your compliments with them. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.